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I will post below, but the original instructions have pictures that may not be visible below
TomTom GO x20 (and probably x30) Battery Replacement
First, you’ll need to procure a matching Lithium Polymer battery.I’ve run across others of the same type on the net, but have noted odd numbers of wires and mismatched connectors.I purchased the “real deal” at BatteryShip.com under their part number AHL03713100.They don’t seem to realize that they have more than just a GO920/920T battery.Trust me, the 720 and 720T use exactly the same pack.Each uses the same 3 pin connector. As I have yet to own either of these in the x30 flavor, I can’t say with absolute certainty that the pack is identical in all respects, but I’ve heard nothing to the contrary. If you purchase from BatteryShip.com, you’ll also receive a couple of torx head wrenchs and a plastic tool that looks like you’d use it to remove miniature bicycle tires.The miniature slot and philips screwdrivers won’t be needed unless your unit was built with different screws than mine.Come to think of it, I believe my original 720 used philips screws.
Step #1 – Remove Antenna Plug and Screws
Start by flipping the unit on its face on a soft surface.Remove the antenna plug with your fingers, and remove the two screws indicated...
Step #2 – Separate Display from Case Using the screwdriver or something slightly larger, push on the threaded insert where the screw had been until you begin to see the front of the unit move away from the case.Move back and forth between the two sides.It may be a bit sticky.Carefully pull the top of the unit away from the case.The bottom of the unit is held into the case mechanically using a little hook mechanism.Don’t force the separation.Lift the unit away from the hook on the bottom during separation.
If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not
behave as it should, it can be fixed by resetting or restarting your
TomTom device. A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
your GO/ONE/RIDER to the power charger. If you have a power charger,
use it to power your TomTom GO/ONE/RIDER. If you do not have a power
charger, make sure that the battery in your TomTom GO/ONE is fully
charged. Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
your GO/ONE/RIDER. To reset the unit, you simply have to push a
straightened paper clip (or something similar) into the RESET hole on
On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
TomTom ONE, the RESET hole is located on the bottom of the device, with
the word RESET right next to it (just below the SD card slot).
TomTom RIDER, the RESET hole is on the bottom of the device, behind the
SD card door. When opening the SD card door you will see the RESET hole
on the left, right underneath the SD card slot.
Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.
What you report is very very common. It's also common with other electronic stuff with similar type batteries. I ahve a portable DVD that charges OK 100% and will run for hours after a full charge but If I( charge it , then leave it for a day , the battery has gone flat or nearly flat . Doesnt present any problem or appear to do harm to the battery as it's been like this for about 2 years now. It's just inconvenient , thats all.
My Tomtom is the same , so I did a little modification . I used a read switch ( very tiny ) and broke into the battery cable inside the tomtom and connected the 2 resulting ends to the read switch then positioned the read switch at the back of the tomtom so it would be near to the tomtom mount when affixed . I then glued a small magnet onto the tomtom mount. The result is : The battery inside the tomtom is made disconnected when the read switch opens and it opens when its taken off the mount because it needs the magnet to be closed. ie . the read switch closed when a magnet is put near it and opens when a magnet is removed ( read switch is magneticly operated ). So now my battery doesnt drain as it has no connection to it to drain through. The tomtom will only switch on when its slotted onto it's mount . good luck.
You can replace it yourself if you have some experience with dismantling electronic equipment. Unfortunately it is not an easy operation though. The main tools you need are a small star-shaped screwdriver and a soldering iron.
Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.
If this doesn't help.
contact them about the problem...