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Had the same problem, called help center and fixed it!!! Problem occurred when i tried to print colour labels from Word. Black cartridge printing worked fine. When using manual feed (pull down black panel in front which says 'brother'- you'll get the message for this if printing labels you must open the back door of the printer. got 'paper jam inside' error message.
Here's what I did and somewhere along the way, something worked.
Turn and unplug machine take out all drum cartridges (all 4) Take out the black belt (everything you can remove has a green arrow or tab- easy) check to see if there's any paper in there- there was no paper in my case. separate the drum from the cartridge for each colour and check the colour roller and the fuser film roller- don't touch them- no paper stuck that i could see put them back together carefully. Put the belt in and then the 4 cartridges do a test run- mine still showed error message- paper jam inside switch black with each cartridge and do a test run for each. When i switched with yellow - didn't work, magenta- didn't work- cyan- WORKED!!!- the colours were messed up on the document but it went through and printed without the error message. Here's the sequence of what colour cartridge went in which spot. Yellow in black slot magenta in yellow slot cyan in magenta slot black in cyan slot. then i switched them back to the way they are supposed to be and tried to print again and it worked! the colour is amazing on this printer- i had the trouble right from the beginning after installation. hope this helps.
So it sounds like the machine is not feeding paper from the paper cassette. This is a common problem.
There are 2 possibilities. 1 easy and one a little tougher. The simple fix is cleaning the paper feed tires. Just pull out the paper cassette, then remove all the paper. You will see 2 felt type pads on the spring loaded metal plate. Spray these 2 pads with some glass cleaner. Dry the metal plate a little then lock the plate down and re-install the cassette without paper! Make sure the lower tray is selected for paper feeding and press the print button. The machine should try to feed a few times then shut down with a P in the display. Reset the P using the clear key then press print again. Repeat this procedure 5 or 6 times. Then remove the tray, dry the pads a bit then re-load the paper, re-install the tray and give it a try. If dirty feed rollers were the cause then this procedure will fix it. Let me know how this works out.
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There is most likely a piece of trapped paper where you cannot see it and it is covering a jam sensor. Try to cheat the machine by turning it off and remove all the printing paper. When you turn it on look down where you see the paper normally feeds and see if you can see any rollers turning. Then, try to take a sheet of paper and feed it through were the printing paper usually goes. Open up the cover where the cartridg goes as well and you may see the trapped paper move when you feed through your piece of paper. Remove the cartridge if necessary to get a good look and see if paper is trapped near.
That is the problem, machine will show printer jam if paper feed rollers fail to pick up paper when requested, your machine sounds like it needs new paper feed roller or you can clean the paper feed roller with a slightly! damp cloth.
If no jam light shows when power is turn on and machine comes to ready and then you send a job to printer and it then shows jam then it is the feed roller or sometimes the feed clutch
If on the other hand it always show jam then there is or a switch is stuck.