Question about Canon PIXMA MX340 Wireless Office All-in-One InkJet Printer

8 Answers

My printer is a Canon Pixma MX340 it is showing a error Document in ADF Press [ok] but after pressing ok another error reads Close the feeder cover [ok] eject the document

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  • 5 more comments 
  • craig605
    craig605 Jan 07, 2012

    Thank you so much for this! I was having this problem and it was driving me crazy. I would have never thought to check those tabs. How random!

  • David Nov 07, 2012

    Thanks nope663 it solved my problem. I was fulling my hair out. One minute it was working and the next the error message. Again thanks for sharing I really needed my printer the next few days and you saved my bacon.

  • Dave Jeffers Jul 27, 2013

    Thanks nope663, I had the same problem and that fixed it!

  • Not Yet
    Not Yet Oct 09, 2013

    Beautiful, simple fix. Thanks so much, nope663, for sharing your knowledge on this. Just tried it and it worked perfectly.

  • Kelly Walker
    Kelly Walker Mar 31, 2014

    Awesome! Thank you so much!!

  • Lucy Maria
    Lucy Maria Sep 02, 2014

    Thank you, thank you, thanks to nope663!

  • Lucy Maria
    Lucy Maria Sep 02, 2014

    Thank you nope663 :>

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8 Answers

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I had the exact same problem. The Alarm light was always on and the screen said "Document in ADF. When I pressed "OK" it would read "Eject the document". Even after I placed paper in the ADF and the paper would feed the document through it, the error and the Alarm light was still there. I found the solution, Lift the cover to expose the flat bed scanner glass. Under the cover, there is a long white bar with two white tabs perpendicular to the white bar. One of the tabs was retracted. Pull on the tab until it is fully extended. The alarm turns off and there is no longer the error. Simple solution to a damn annoying issue.

Posted on Oct 29, 2010

  • 19 more comments 
  • zhollo Nov 06, 2010

    We were having the same problem with our printer. The tab was retracted just a little so you wouldn't really notice it. Thanks for posting this.

  • Aare Kunle Nov 19, 2010

    Kunle Abass,thanks it works,its quit frustrating.Well thanks to the solution provider and Google for the opportunity

  • redyrob Jan 01, 2011

    I pulled the 2 white tabs. One of them appeared to be fully extended but did make a slight sound when tugged. It seemed to come almost loose, but when I turned the printer off and back on, the alarm was off and I was able to print. Thanks so much for this tip. It certainly isn't among the literature from Canon.

  • henryklein Feb 07, 2011

    After hours of frustration, this was the answer! Just pulled the tab out slightly and it works. Many thanks.

  • jl508 Feb 19, 2011

    Thank you, thank you, thank you. I was ready to hurl the printer out the window!

  • hockeygirl75 Mar 05, 2011

    Oh my goodness! I wish I would have Googled a little longer before giving up and calling Canon. They are drop shipping a replacement printer tomorrow, as this one is only 4 months old. I found the white tab, I wiggled it, the printer works as it should. Of course, maybe I should call Canon back tomorrow and let them know how to fix their printers. Or I could just tell them to Google it. :)

  • nazbardouh Mar 19, 2011

    That was really helpfull thanks mate, you are a legend

  • brisnorthcom Mar 31, 2011

    I had the same problem "Document in ADF" yet it ejects and you can send a page through it by 'ejecting' over and over and it didn't clear the "jam". So I Googled and found this thread. Went back and looked at the two tabs. Yes, one of them was slightly shorter than the other. I gave it a gentle tug and it came into position with a click sound. Then all was ok. Ya Fixed it !! Onya, Fixya ! and thanks to you guys on this forum - you are awesome, and have saved the hassle of a tedious warrantee return.

  • Lisa Moss Jun 12, 2011

    I was absolutely ready to throw this printer in the trash. This worked and I wanted to say Thank you!!! This fixed this issue within a second. Anyone having this afd problems should try this solution! Thank you again.

  • Matorbelle Jun 15, 2011

    You prevented my printer from going out the window. Thank you.

  • jstiles705 Jul 20, 2011

    YOU saved us a whole lot of agrivation we just fixed the same problem. Almost ready to buy a new printer. Thats what Cannon told us to do buy a new one. ........ THANK YOU

  • krector Sep 05, 2011

    When I try to print it tells me it is offline. It is thru WiFi. I do not know how to fix the offline problem and I really do not know what it is.

  • Q_NY Sep 11, 2011

    Tried everything else and this is what worked. Thanks.

  • DARLENE Oct 16, 2011

    THANK-YOU SO MUCH, I THOUGHT I WOULD HAVE TO BUY ANOTHER PRINTER, BUT YOU SAVED ME FROM DOING THAT SO THANKYOU VERY MUCH FOR YOUR ADVICE :-D

  • Nancy Antonecchia Oct 24, 2011

    One tab was retracted and after tugging on it until I heard a snap it is now good to go. Thanks so much !!!

  • emajo24
    emajo24 Jan 24, 2012

    Thank u sooooo much! it's fixed!it was driving me insane!how did u came out with that???lol i hope i didn't pulled it to much.... :/ smh

  • mannysgeek
    mannysgeek Feb 10, 2012

    Thank you SO much for posting this...I just came across this issue and your solution was right on! =)

  • cynthia_rene
    cynthia_rene Sep 27, 2012

    OMG! I thought that I was never going to resolve this issue...Thank you so very much...

  • David A Pearlman Aug 12, 2013

    I this printer at a yard sale for two bucks. When I tried to use it the ADF error came up. Your solution worked. I'm thrilled. Thanks

  • Jasmine
    Jasmine Nov 25, 2013

    Thanks alot!!! At first I wasn't getting it to work then it did.

  • Tony
    Tony Jan 03, 2015

    HELP! Both my tabs appear to be fully extended. I've pulled on them pretty hard (trying not to damage them) and neither of them move. I've restarted twice. No change. HELP!

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Amanjmatt,

Not sure if this is the same problem or not, but my printer was saying the same thing. I was trying to send a fax and it would always give an alarm and display that message on the second page. I realized that the mx340 has two "start" buttons. One for black copies/faxes and one for color copies/faxes. Make sure you dial your number and push the "black start button" since most people do not have color fax machines.

hope this helps.
chris

Posted on Sep 20, 2010

  • nope663 Oct 28, 2010

    I had the exact same problem. The Alarm light was always on and the screen said "Document in ADF. When I pressed "OK" it would read "Eject the document". Even after I placed paper in the ADF and the paper would feed the document through it, the error and the Alarm light was still there.

    I found the solution,

    Lift the cover to expose the flat bed scanner glass. Under the cover, there is a long white bar with two white tabs perpendicular to the white bar. One of the tabs was retracted. Pull on the tab until it is fully extended. The alarm turns off and there is no longer the error.

    Simple solution to a damn annoying issue.

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Both of my white tabs seem to be fully extended. Still no fix. Help! Is there something I should do with the bar?

Posted on Jan 03, 2015

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I need help i just baberly got this printer and is saying to close feeder cover and i do is a error

Posted on Dec 22, 2012

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I have been trying to fix this printer off and on for a year and this solution solved the problem. Thanks sooo much!!!!

Posted on Jun 02, 2012

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FYI, I have the same issue, but this solution didn't work for me. Both tabs are fully retracted, and I yanked on them very hard to make sure they were out all the way.

Posted on Mar 27, 2012

  • Tony
    Tony Jan 03, 2015

    dsteffy172, I had the same result. Not sure what I'm doing wrong. Hoping someone on here will post reply with photos/video.

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Thank you so much under my lid I had a peace of tape stuck on the bar. Thank you so much!:) :)

Posted on Sep 18, 2011

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This fixed the Issue, thanks for posting ... Dhillon
Even the solution posted on cannon official site is lame, they have no idea about this,.

Posted on Sep 17, 2011

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Support code 2700


From Canon:

2700 Description
This error occurred due to one of the following reasons -
  • An error occurred while copying.
  • The document is still in the ADF.
  • An error occurred while scanning and the document is still in the ADF.
Resolution
  1. When copying, press the [OK] button to dismiss the error, and try to copy again.
  2. If the document is still in the ADF, press the [OK] button to feed out the document.
  3. When scanning, press the [Stop] button to cancel, and then try scanning again.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

Feb 15, 2015 | Canon PIXMA MX340 Wireless Office...

Tip

How to Resolve Document in ADF Error on Canon Pixma Printers


This is an extremely frusrating error that shows up on Canon Pixma printers. The error is usually accompanied by an alarm light and cannot be resolved by placing paper in the feeder itself.<br /><br />The Canon literature and even Canon support comes up short in how to resolve this and I am going to demonstrate a very simple fix for this issue.<br /><br />1) Lift the cover of the printer to expose the scanner glass.<br /><br />2) You will see a long white bar underneath the cover with two tabs perpendicular to it.<br /><br />3) Pull on both of these tabs until they are fully extended. <br /><br />4) Your printer should now function and the error should be gone.<br /><br />Simple and effective!<br /><br />Many thanks for reading my FixYa Tip. Hope it helped!!

on Sep 17, 2011 | Canon PIXMA MX340 Wireless Office...

3 Answers

PIXMA MX330 Error message "Document in


Hello,
The sensor may be dirty even if it looks like there is no paper jam. Take a bottle of compressed air and give it a once over. Make sure you don't shake or tip the compressed air as you don't want to fast freeze anything.
If this does nothing, you probably have a failed sensor which will need replacing.
Chris

Aug 18, 2011 | Canon Office Equipment & Supplies

1 Answer

Trying to fax, scan or copy and anytime I try the erro message Document in ADF press OK to discharge document


Hi sdrnjen977,

Here's what you can do to address the issue and clear error message: Document in ADF.

If you press the Stop button during scanning, Document in ADF. Redo operation after checking document in ADF and pressing OK. appears on the LCD. Press OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

4. Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cver side.

5. Pull out the jammed document from the ADF.

6. Press down the Paper Release Lever, close the Document Feeder Cover, then turn on the machine.

Removing the jammed document from the inner side of the Document Cover:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.

4. Open the Document Output Slot.

5.Open the Document Cover.

6. Insert your hand into the Document Output Slot, then while pushing up the paper output rollers inside the Document Output Slot with your fingers, pull out the document from the inner side of the Document Cover.

7.Close the Document Cover.

8. Close the Document Output Slot, then turn on the machine.

Hope this helps.

Thank you for using FixYa.

Jun 30, 2011 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

2 Answers

Cannot clear error message "Document


Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

Apr 02, 2011 | Canon Office Equipment & Supplies

2 Answers

I have a Cannon Pixma MX320 all in one printer and I cant get it to stop saying document in ADF


Issue: ERROR LCD: DOCUMENT IN ADF
Solution: Remove foreign object from the Automatic Document Feeder (ADF) - MX310
Check the Automatic Document Feeder (ADF) for obstructions
Follow this procedure to check the ADF for obstructions. You do not need to turn off the power when clearing document jams.
Document jams in the ADF (Document Tray)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.

    openfeeder.gif


  3. Remove the jammed page from under the roller to the Feeder Cover side.


    remjammed.gif
  4. Pull out the jammed document from the ADF. If the document cannot be easily pulled out, proceed to section Document jams in the ADF (inner side).

    pullout.gif

  5. After removing the jammed document or if a document is not jammed, check the document feed area to make sure there is no foreign material. If you find foreign material, carefully remove it.
  6. Close the Feeder Cover.

    Note : If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.

    When rescanning the document after clearing the error, rescan it from the first page.

    Note: The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
    In this case, reduce the number of document pages to approximately half of the loading capacity. Another alternative is to scan from the platen glass
    .

  • If documents remain in the ADF after pressing <Stop/Reset> during scanning, [Document in ADF] will appear on the LCD. Press <OK> so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.



Document jams in the ADF (inner side)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.


    openfeeder.gif
  3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.

    remjammed.gif

  4. Open the Document Cover and pull out the document from the inner side.

    opendoccover.gif

  5. Close the Document Cover.

  6. Close the Feeder Cover.

    Note: When rescanning the document after clearing the error, rescan it from the first page.
Document jams in the ADF (Document Output Slot)
If the document is jammed in the Document Output Slot, pull it out.
pulloutofslot.gif Note: When rescanning the document after clearing the error, rescan it from the first page.


Trust this is helpful. Please vote. :)

Dec 12, 2010 | Canon PIXMA MX310 All-In-One Printer

3 Answers

Canon MX330 - trying to use ADF. No doc inside on


Canon Pixma MX330, ADF error, Code : 2,103,0
Here's what I found. There were no stuck gears or pieces of plastic caught anywhere.
The ****** can still feed paper, except for (consistently) the last page -->error/stuck.
1) In order to CLEAR THE ERROR you need to do two things
a) & b):
a) Press OK, WITH THE HOOD OPEN, with a piece of paper loaded in the ADF, being careful to grab the paper manually as it comes out of the bottom of the hood.
b) Windex the strip of glass surface which sits under the ADF next to the platen. This needs to be done with attention to minute detail, and a bright LED flashlight; since ink smudges off of documents and collects on the glass with alarming frequency. The machine may think these smudges are caught/jammed paper.
2) In order to SCAN a stack of paper, add one blank sheet to the bottom of your document. This page will be the one that
fails to clear the ADF, generates an error, and must be manually cleared before the next job.
The rest of your pages will have already scanned.

Repeat Every Time You Use it

Sep 11, 2009 | Canon PIXMA MX310 All-In-One Printer

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