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Scanning feature of printer not responding - HP Office Equipment & Supplies

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  • Anonymous Jun 15, 2008

    HP Officeject 5610 printer not responding to pc.

    I've tried print test - no change

    Turn printer off - no change

  • Anonymous Jul 11, 2008

    scanner not responding

  • Sissy Anglim Jul 21, 2008

    I click scan and display reads "no scan options"

  • Sissy Anglim Jul 21, 2008

    when I press "Start Scan" display reads "no scan options"

  • Anonymous Sep 19, 2008

    i have this printer and can;t get it to scan

  • Anonymous Oct 17, 2008

    no scan option keep saying that.

  • arunquist Nov 08, 2008

    My scanner worked fine until I bought a new computer. Now the "scan" button is not lit and I cannot figure out how to get it to scan.



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I figured out how to deal with the "No Scan Option" error on the HP J6480 when scanning from the panel of the printer.

The reason it did not work is because the HP Digital Image Monitor was not installed. It would not install, because I never successfully uninstalled the printer.

I followed Almost There's (HP Support Group) tips for uninstalling, namely:

1. Load the Installer CD
2. Right click CD/DVD ROM Drive (drive where you load the CD)
3. Click Explore>Open Util folder>CCC>Uninstall L1,L2 and L3. Don't uninstall L4.
4. Restart your computer then proceed reinstalling the SW.

Then I downloaded the from the HP Website the Full (not basic) software version.

I then ran it on my computer. It found the printer. Ta dah, I could scan from the printer because the HP Digital Monitor is now installed.

I do have Kaspersky Security on my computer. With firewall turned on, it still works.

I hope this helps anyone else

Posted on Jan 16, 2009


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