Question about HP Office Equipment & Supplies
I figured out how to deal with the "No Scan Option" error on the HP J6480 when scanning from the panel of the printer.
The reason it did not work is because the HP Digital Image Monitor was not installed. It would not install, because I never successfully uninstalled the printer.
I followed Almost There's (HP Support Group) tips for uninstalling, namely:
1. Load the Installer CD
2. Right click CD/DVD ROM Drive (drive where you load the CD)
3. Click Explore>Open Util folder>CCC>Uninstall L1,L2 and L3. Don't uninstall L4.
4. Restart your computer then proceed reinstalling the SW.
Then I downloaded the from the HP Website the Full (not basic) software version.
I then ran it on my computer. It found the printer. Ta dah, I could scan from the printer because the HP Digital Monitor is now installed.
I do have Kaspersky Security on my computer. With firewall turned on, it still works.
I hope this helps anyone else
Posted on Jan 16, 2009
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Posted on Jan 02, 2017
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