Question about Philips TSU2000 LCD Touchscreen Remote Control

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Philips TSU2000 While downloading modified programs into my Pronto TSU2000 I hit the cancel download tab. The download terminated, however, I have been unable to communicate with the device since. It tries to boot itself, displays the Pronto logo and beeps every 15seconds. I have replaced the batteries and have done a reset with no positive results. Is there a protocol for completely rebooting the system or a way to force communication with the unit? Ric

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  • Connect your remote to your PC.
  • Open a terminal program (such as HyperTerminal, which is included with Windows).
  • Connect to the serial (COM) port your remote is hooked up to at 115200 baud, 8 data bits, 1 stop bit and no flow control.
  • Hit the reset button on the back of your remote control. On the terminal program you should start to see numbers such as "00 02 04", etc.
  • Hit the [ESC] key on your keyboard. A prompt, CABERNET> should appear.
  • Type dl ccf followed by return. You should see a slowly growing string of C's.
  • While those C's are appearing, download your CCF file to the remote using the XModem protocol (Transfer -> Send File).
  • When the download has finished, type go followed by the return key on your keyboard. Your remote should now work correctly. This problem can also sometimes be fixed by attempting to upgrade the firmware while the remote reboots, however it may take many attempts to catch the remote at the right instant.

Posted on May 11, 2008

  • Swilin Sampson
    Swilin Sampson May 11, 2008

    HERE is a link to the user manual, should you need it.

    Should this fail to work, you may need to reflash the firmware via ProntoEdit, or try downloading the CCF file again...

    Should all else fail, please call Customer Service at 1-800-531-5000.

    Hope that helps.

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Its possible that the software got corrupted, if already tried to reset the device and still it won't load up properly I guess it's better to contact your manufacturer to test the unit if it's still possible to fix the device or if it's already defective.

Posted on May 11, 2008

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  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos May 11, 2008

    A6-03 What can I do if the remote will not power up and I hear 4 beeps?

      This usually indicates that the CCF file is corrupt. To correct this you can try downloading your file again from ProntoEdit. Otherwise, you must re-flash the firmware using the TOOLS | UPDATE PRONTO menu option in ProntoEdit (or TOOLS | UPDATE RC5000 in RC5000 Setup) while the remote is connected to your PC.
      You may experience this problem without ever having connected the remote to your computer. The solution is still the same: you must update your remote via the PC software.

  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos May 11, 2008

    Excuse me (mrsno) . I didnt read all your post.

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Hello there.

Please check this link http://www.remotecentral.com/pronto/pfaq.htm
for steps on troubleshooting the problem with the device.

Especially the section:
A6-03 What can I do if the remote will not power up and I hear 4 beeps?

This usually indicates that the CCF file is corrupt. To correct this you can try downloading your file again from ProntoEdit. Otherwise, you must re-flash the firmware using the TOOLS | UPDATE PRONTO menu option in ProntoEdit (or TOOLS | UPDATE RC5000 in RC5000 Setup) while the remote is connected to your PC. You may experience this problem without ever having connected the remote to your computer. The solution is still the same: you must update your remote via the PC software.

Hope this helps.

Posted on May 11, 2008

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