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The dryer motor dosn't come on but the heating element comes on even if the door is open

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  • Dryers Master
  • 2,180 Answers

First off what is the model number?if it's an older dryer check the door switch,move the paddle in and out,if it doesn't click then you need to change out the switch,also if that's ok the heater could be grounded to the frame,is this happening when you push the start button or is the heater on all the time?

Posted on Sep 04, 2010

  • 3 more comments 
  • seime Sep 07, 2010

    The Dryer is a Kitchen Aid and the model # is KEYS750GQO Thanks The heater does come on all the time even if the door is open

  • Sal DeAngelo Sep 07, 2010

    you need to change out the heating element part number 279838 and it's around 55 bucks.one of the coils on the element is touching the casing which is connected to the frame and shorting it out and by doing this it has power to it all the time until the timer is in the off position.pull out the dryer,,take off the vent line,unplug the dryer and remove the back wall of the dryer,on the right hand side you'll see the heater box,i forget if there's one or two 1/4 inch screws holding that in,take out the screws,remove the wires and pull out the heating element and slide the new one in,and put it back together,but while you have it open on the left side you'll see the duct that the lint filter slides into,that should be cleaned out once every two years,take out the lint filter and the two phillips screws that are in front of the filter on top,then take out the four screws usually they're 5/16 inch but some are 1/4 inch screws,some of the ducts pull out and can be removed and some can't,if you can't remove it slide it over to one side and vac it out,if you have a shop vac blow it out and then vac it again and blow out the blower wheel,also if the vent line is a long run from the back to the outside vent i use a leaf blower to blow out the line,just make sure the outside vent is clear.now you can put the back together,when it's back together just don't put the two top screws in yet,with a screw driver pop the top panel up,tyhere are two clips one on each side around two inches from each side,just put the screws driver in the seam and pop it up,then unplug the door switch harness,i stick a thin screw driver in the plastic and separate it and then pull it apart,now take out the two 5/16 inch screws one on each side around four inches down from the top,then grab the front panel and pull on the left side and then the right side,there are two clips in the bottom that the front panel hooks onto and remove the panel and vac out the inside of the cabinet.you can put the shop vac on blow and blow all the lint on the motor and that's in the back forwards so you don't have to pull the drum and belt but it's easier if you remove them but some people have trouble getting the belt back on.if you do this every two years your clothes will dry on time,you'll almost never have any problems with the dryer because it won't be running hotter than normal and you won't have a dryer fire.let me know how you make out

  • seime Sep 09, 2010

    Would the heating element make the dryer not run also? Because it heats all the time whether the door is open or close will stop heating if you turn the timer off. I put a new motor, fan and belt on and it still doesnt run.......or do you think my problem is a motor relay or a timer?

  • Sal DeAngelo Sep 09, 2010

    the dryer has 240 volts going to it,did you check your house fuses or braker box?i looked up your dryer and i didn't see any motor relay in it,you need to check with a meter to see if power is going down to the motor,a broken door switch would make the motor not run and if the heater is grounded it would stay on even if the door switch was broken.also did you check the high limit thermostat on the heater box,the part number is 279816 and it comes as a kit with the two t-stats together that you change out,pull at least one of the wires off and with the dryer unpluged check the t-stats and change out the heating element,or you could have a shorted wire somewhere and that's why the heater is staying on and the motor isn't running but you need to check this out with a meter to find out,so you could have a short somewhere,you could have a grounded out element and a cooked t-stat mostly if the dryer is clogged with lint,you could have a bad house fuse or a cooked wire in the back where the plug connects to the dryer,also check the door switch,do you live near boston or around the area?i'm in cambridge,you need to get someone in there or sheck it with a meter yourself,you changed out most of the parts already and if you used a meter you wouldn't of had to do that.i don't think it's the timer i think you have a short somewhere,let me know what you find,if you're near me i'll come take a look

  • Sal DeAngelo Sep 09, 2010

    also check the thermal fuse in the back of the dryer it's white and the part number is 3392519,pull one of the wires off and read it out with a meter,also when you put the dryer back together did you plug in the door switch harness?let me know what you find

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