The icemaker is not making ice. The water dispenser works great and the freezer stays cold. We just don't have any ice.

Since there is water that flows to the water dispenser, the water valve is working. Now, there's a spout that water flows from to the icemaker tray. Look for it. It's located on the back wall inside the freezer and maybe behind the icemaker tray. Check and see if it's frozen. If so, defrost your freezer by turning the temperature gauge to off position. Wait a while until it's defrosted, then turn it back on.
Next, make sure that the metal wire is in down position.

If that doesn't work, your icemaker maybe defective and needs replacement.

Refrigerator - Icemaker Not Dispensing,or Not Making Ice Check that the feeler arm on the icemaker is in the down position and is not blocked. If the icemaker does not have a feeler arm make sure the icemaker paddle is not blocked under the icemaker. For more information on the causes of new icemakers not making ice. For more information on normal ice production. Side by Side models: The filter may be loaded with sediment that can cause low water pressure. The water pressure must be between 40 and 120 psi. Pressures below 40 psi may cause a malfunction of the icemaker (i.e. producing hollow cubes or no ice production). Test the water pressure: Dispense water from the dispenser into a large measuring cup for 20 seconds. If the measuring cup contains less than 13.5 ounces (400 metric centimeters), the water flow is inadequate. If the amount of water is less than 13.5 ounces then the refrigerator fails the test, remove the filter and test the refrigerator again with the by-pass plug in place. If the refrigerator dispenses the proper amount of water with the by-pass plug in place, then the filter should be replaced. If you no longer have the by-pass plug and it has been over three months since the filter has been replaced, you should replace the filter. If the refrigerator fails the test again and you know you have the proper water pressure in your home, you should call service to check the refrigerator. If the amount of water collected is over 13.5 ounces then the refrigerator passes the test and the dispenser is working correctly. Ice not Dispensing Due To Clumping Ice: Your dispenser may not be dispensing due to clumping ice cubes. The ice cubes in your icemaker may be clumping for a couple of reasons: Low food load: The defrost cycle radiates heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during defrost, then eventually freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keeps the ice from melting. Lack of use: When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, move the feeler arm on the icemaker to the up position to turn off the icemaker and stop ice production. For more information on the causes of clumping cubes. If the ice bucket is not seated correctly, ice will not dispense properly. Make sure the ice bucket is in the correct position. Refer to Use & Care manual.

This may sound a bit harsh but turn off the water to your icemaker for several days. What your describing sounds like the icemaker water valve is leaking water by the diaphram and is leaking into your freezer. This is a common symptom of failing ice maker water valves. I just went through this on my own personal refrigerator where ice was building up. After changing the icemaker water valve all the ice build up ceased.
So turn off the icemaker water supply for a few days.. break out the ice trays if need be and see if the ice build up stops. If it does then the ice maker water valve will need to be replaced. Fyi they run $38 to 55.00 on average and you can change it yourself. Should the need arise here is a link to a replacement water valve source: http://www.appliancepartspros.com/partsearch/model.aspx?model_id=113933&diagram_id=337176#d337176

Close up view: http://www.appliancepartspros.com/part_details.aspx?part_id=4298908

Thanks for choosing FixYa.

Kelly

Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips.
Is the freezer cold enough? Should be close to 10 degrees.
Is there water or ice in the ice mold? If not put water in it and see if it dumps the ice after it’s frozen. If there is ice, lift the cut off arm and let it drop to see if it will start.
If it does dump the ice but don’t refill with water.

Check the defrost, if the coils have frost no cold air will circulate. Freezer must be 12 degrees F. for ice maker to work.

some whirlpool refrigerator icemaker works with the defrost the best way call service

Hello pryorjonw. You may need a new dual water valve, because the part going to the icemaker may be bad, the ice sensing arm may be in the up/off position, the ice bucket may not be positioned properly not triggering the icebucket sensing switch, the condenser coil might be dirty, or the freezer may not be freezing enough to make ice while everything else seems to be staying frozen. To see if your freezer is cold enough, squeeze your icecream carton, as that is the first to thaw if there is a problem.

Hi, everak11,
Three possible solutions for you.
1: No water coming in from inlet valve. Check voltage on inlet if you have voltage and no water then replace valve.
2:Icemaker not cycleing. Lift the arm on the icemaker to shut it off and leave it for about an hour. Come back in and turn the icemake back on by lowering the arm. If the icemaker does not begin a new cycle and the arm start rising then the problem is most likely an icemaker. Replace Icemaker
3:Refrigerator not cold enough. If the freezer is not getting cold enough the icemaker will not cycle. Check the temperature in the freezer and make sure it is getting down to 0 degrees. If not then you may have another problem with your refrigerator. I hope this helps you, Let me know if you have any other questions or symptoms. Mike

hi LOP7,
In most cases you can easily solve this problem.
step one would be to make sure your freezer is getting cold enough. If you have icecream in your freezer is it frozen solid or is it soft. Most icemakers cycle around 0 degrees and if your freezer is not getting to 0 then it will not cycle and it will not make ice.
Step two would be to make sure you icemake is cycling. To do this simply lift the little shut off arm on your icemaker and wait about an hour then go back to the icemaker and drop the arm down. The icemaker should start going through a cycle. You should notice the arm slowly begin to raise and the ice dispencer fingers will begin to turn. Then you will hear it call for water. You may hear a humm.
If the freezer is cold enough and the icemaker is cycling that only leaves the inlet valve. replace the valve and enjoy the ice.
If the freezer is cold enought and the icemaker does not cycle, then you have a bad icemaker. Simply replace the icemaker and viola.
Third if the freezer is not cold enought 0 defrees. Then you may have a defrost problem. In this case post more info and I will be happy to help. Good luck [email protected]

Should be no longer than 24hrs. Is the freezer good and cold.. has to reach a certain temp before icemaker activates. Might take little longer if you put a lot of warm things in freezer or refrig. when you made the change. Is there any water or ice in the icemaker itself? Water may not be getting to icemaker call them back out if it dont work soon thats what warrantys for :0)