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Got different item that i purchased buyer kept telling me he would give me small refund to pay for additional work needed to use the wrong item. and has not come thru. what can i do

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  • 1,335 Answers

Ebay has a buyer's protection policy that you should take advantage of
http://pages.ebay.com/coverage/index.html
since you've already tried working with the vendor, contact the Ebay support group.
http://pages.ebay.com/coverage/index.html

Posted on Sep 04, 2010

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1 Answer

I just got a purchase from a buyer on ebay, and when I went to check again for the previous days availability. I found it sold. How do I give a refund in a polite way?


if it was bought on paypal , make the refund back through paypal
if it was by credit card , contact the buyer by e-mail and make arrangements for the refund .
if you make the advance first and explain that the stock list was not updated in time for the purchase and that you want to refund the purchase price it will reduce anger from the buyer as it shows an honest error

Apr 04, 2017 | The Computers & Internet

Tip

EBay Unpaid item Assistant


The Unpaid Item Assistant automates parts of the unpaid item process. This makes it more efficient for you and takes less time to resolve a case.
If you opt in to the Unpaid Item Assistant, you can automatically open a case if your buyer doesn't pay after a specified period of time. You can set that time as 4, 8, 16, 24, or 32 days after the listing closes. If 4 days go by after the case is opened and you still haven't been paid, an unpaid item will be recorded on the buyer's account. The case will be closed, and your final value fee will be automatically refunded.
Once the case is opened, the buyer can't leave Feedback for that item. This page tells you more about how it works:
http://pages.ebay.com/sell/UPI/upiassistant/index.html

on Jan 22, 2010 | Computers & Internet

1 Answer

Resolution centre ebay


According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

1 Answer

Ebay seller proble


The unit was purchased almost 4 years ago, so you have no claim against the seller.

The recall, or the reason it is unsafe is the fault of the manufacturer. Your claim is against them, and they should pay your freight charges for you to sent the item back to them.

And finally, this is the FIXYA website you are talking to, nothing to do with your sale at all and certainly nothing to do with Video Cameras, which is the category your posted to. FiXYA is a self help website, we are people just like you helping others because we can. We give information only and have no links to any account details or past transactions you may have had.

Oct 07, 2017 | Video Cameras

1 Answer

A full refund means the item purchased price or item purchased price with the shipping fees ??


Did you keep copies of these so called promises ?
Was this in the postage or description details
IE: refund only on price of item
Postage is usually at buyers expense
How did you pay paypal or direct debit if paypal you might open a claim
If you have kept any copies of these it will be beneficial

Good luck

Dec 19, 2012 | Computers & Internet

1 Answer

I sold an item on Ebay.But Before I gave the customer a shipping charge.he payed througth paypal an amount which was less thanthe fee which the Post office charges.Because the actual fee is greater he...


Hi,

FIrst you need to check your site preference if you allowed the buyers to edit the payment totals, if it is set up as yes you will need to disable it.

well, the buyer should pay whatever amount of shipping that you have placed in your listing. If the buyer will fail to do so, you can report this to Trust and Safety by using the link below
http://pages.ebay.com/help/contact_us/_base/result_3_6_10.html
click the email us link at the bottom

It will be your discretion on what you can do about the buyer, you can issue refund and then add the buyer in the block bidder buyer list. Unfortunately, this buyer can still leave you negative so please do be careful in dealing with this type of buyer. You can grant the buyer's wish to cancel, file a cancel transaction and you will get the final value fee credit.

In the future, you may want to add a shipping table in your item description so that buyers will see it before they purchase your item.

I hope this helps you a little.

Aug 14, 2011 | eBay Auctions

1 Answer

There is a buick for sale in Philadelphia,Pa. and I live in that city and I sent the person 3 e mails that I was interested in his car and would like to see the car. After three e mails still no answer....


Hi!

First check if there is an item number (12 digits) and if there is then locate it on eBay.com or at motors.ebay.com. Check if there's a listing like that. You will need to log in to your eBay account so that you can bid or buy it now the item. If you don't have an eBay account, then you need to create one.

If you see the item in a different site, do not continue. eBay will not cover that item under the buying protection if it's not listed on their site.


Here's how the REAL transactions work on eBay:
1. buyer sees the item listed on eBay
2. buyer buys/bids on the item ( Checking an reading the item description with an understanding of the item that they want to purchase)
3. buyer wins item (the buyer can now request the phone number of the seller if the buyers has concerns about the item.)
4. buyer's name appears as winner on the listing
5. item number appears in "Items Won" in buyer's My eBay page
6. seller sends an invoice
7. buyer pays the seller (buyer does not pay eBay)
8. seller ships item/ buyer picks up item


I hope this helps. Have a good one! Don't forget to rate!

PS: Also, do not send check, money order, wire or bank transfer. Check eBay's Accepted Payment methods.

May 16, 2011 | eBay Auctions

1 Answer

Need to return an item


Normally, before returning an item, you should contact the seller first and tell him/her that you are not satisfied with the item and you want a refund. Do not tell the seller that you want to return the item (not just yet). Just go ahead and file a dispute and then the seller will be requesting for the return of the item on dispute. Only then will you be talking about who should pay for the return shipping (which is usually included in the sellers return policy). Oftentimes, it's the buyer who pays for the return shipping.

Here's a step by step instruction on filing a dispute against the seller:
http://www.fixya.com/support/r4105716-file_dispute_against_seller_using_paypal

Good luck!


...

Sep 17, 2010 | PayPal Accounts

1 Answer

Received items purchased through ebay broken, how do I proceed?


Hi
Notify the seller about the broken items. Between you and the seller you'll need to determine if the items were broken by the shipper. If so, the seller will file a claim for the broken items. It's up to the seller whether he refunds you prior to the claim being approved. I usually refund as soon as possible. If the seller is unresponsive and/or he did not purchase shipping insurance then you'll nee to file a claim with eBay's New Buyer Assurance. Good luck

Aug 23, 2010 | eBay Auctions

1 Answer

I have been charged 3x for something i couldnt pay


You mey ask paypal for refund..paypal have buyer protection,,do it soon.

Oct 11, 2009 | PayPal Accounts

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