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Shoddy performance of Vision Cool Services Inbox Debashis Ray Tue, Aug 31, 2010 at 10:57 AM To: Samsung India Electronics Pvt Ltd Reply | Reply to all | Forward | Print | Delete | Show original Dear Sir, I bought a 5.5kg capacity washing machine,model WA75K5CEG from Anandamela of Gariahat Market, Kolkata in July 1904.The machine was giving reasonably trouble free service though it needed service attention about 6 times in the past six years. Four weeks back it went out of order again and the representative from Vision Cool Services when called said that the machine would need to go to the factory. So on 13.08.10 they picked up the machine and gave us a receipt-Work order no VCS 8/2/3 with the stated repair as 'wire hardening prob.' signed Amit Pal. On being asked for an estimate A Pal said that they would be able to give only after inspection at the factory. On the next day somebody from the company phoned that the machine had also rusted at the bottom and recommended painting. They estimated that the repairs would cost around Rs 1500. So we gave them a go ahead. Ten days passed and we wanted to know when the machine could be expected back. Two telephones were mentioned on the receipt. The first 2401 3575 was out of order at least for 3 or 4days. The person who answered the second number 2401 3576 could give or take no details,and only agreed to tell the others that 2401 3575 was out of order. After futile efforts for about four days we stopped trying to contact the company. On Friday 27th August somebody from the company phoned up to say that the machine had been repaired and would be delivered over the weekend. Nobody came on Saturday or Sunday. Then on Monday 30th August, we again received a phone saying that the machine was ready and the bill would be Rs 3,340/-. I pointed out that I wasn't at home and as per their earlier estimate I had left Rs 1500 with my old Mother at home in case the machine was delivered. After that they phoned up my home and were told the same by my Mother.She offered to pay by cheque but that did not suit the caller. It is difficult to accept that an estimate of 1500 can be jacked up to 3340 with no explanation or even a by your leave. One would have expected that if they had found more things wrong they would have informed the customer. I am unable to understand why Samsung employs such scallywags to interface with customers and tarnish the name of your company. Meanwhile I have decided not to accept the machine and buy a new one instead. Though the Samsung gave me quite satisfactory service, I will buy some other machine now to avoid interacting in future with your scurvy sevice center. Yours faithfully-- Debashis Ray 64,Baroda Avenue, Garia, Kolkata. Mail Delivery Subsystem Wed, Sep 1, 2010 at 12:42 PM Mail Delivery Subsystem Thu, Sep 2, 2010 at 11:35 AM Mail Delivery Subsystem Fri, Sep 3, 2010 at 12:48 PM To: ray.debashis@gmail.com Delivery to the following recipient failed permanently: doctorsam@samsungindia.com Technical details of permanent failure: The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720 [mail.samsungindia.com. (10): Connection timed out] ----- Original message ----- MIME-Version: 1.0 Received: by 10.229.87.140 with SMTP id w12mr3802148qcl.125.1283232438930; Mon, 30 Aug 2010 22:27:18 -0700 (PDT) Received: by 10.229.182.9 with HTTP; Mon, 30 Aug 2010 22:27:18 -0700 (PDT) Date: Tue, 31 Aug 2010 10:57:18 +0530 Message-ID: Subject: Shoddy performance of Vision Cool Services From: Debashis Ray To: Samsung India Electronics Pvt Ltd Content-Type: text/plain; charset=ISO-8859-1 - Show quoted text - Quick Reply To: Mail Delivery Subsystem ©2010 Google - Terms - Privacy Policy - Gmail Blog - Google Home

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This is not the samsung washing machine support web site but if you will give a detailed list of your problem we will try to solve the problem but need to know the issues you are having with it. THANKS FOR USING FIX-YA

Posted on Mar 17, 2010

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