Hello
OK, firstly you will need to understand that if your contacts were saved on your sim card, you can just put the sim card in the new hone, it should be there.
If the contacts were saved on the phone memory, you might be out of luck. This will mean that you will need to send you phone in so that your contacts can be recovered from your old phone. This is a pricey procedure though.
Hope this can steer you in the right direction. Let me know if you need any further assistance.
Kind regards
Andrea
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