Question about HP LaserJet P2015 Printer

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My two-year old HP laserjet P 2015n now refuses to print. It announces that it is offline - with both my macbook and imac. With both computers there was an initial period when the printer worked with them. And now the printer won't work with my Toshiba Portege as well! It appears frm the HP site that I am using the latest driver for the macs, ie the one that is with the operating system. So should I buy a new printer? Is this printer a lemon?

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  • thirving Sep 04, 2010

    Tried it. It did not work. By the way, the printer is not on a network; it connects directly to the computer by USB.
    When I followed the reset procedure the attention light never came on. Instead only the paper jam adn toner lights came on.
    I was able to print to a Canon MP110.
    Any further advice?

    Terry

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  • HP Master
  • 4,924 Answers

If it said that it is off line ...than the issue is on the connection ...and cause it says is on line I assume that it is connected to the network and accessed by the network ...(router probably ??)
so ..check the connection of the printer to the router ..and also if it is connected in the right way .than go to the printer and faxes in the start ..and run the add a printer task ...it will help you find it in the network ..
If it is not on a network ..reset it ..cause it sure thinks it is on a network if it says that it is off line ...so reset it to factory setting (it should be in the manual the exact procedure I'll look for it anyway ) ..and after that reinstall the drivers by connecting it directly by the cable ..and se if it works ..
If it is on a network ..than the Lan card may be gone ..and cause the malfunction ..

this is how to reset it ..
A cold reset also resets all the HP Jetdirect settings as well as the printer settings so it will reset the ip address if you have a network card installed.
Use the following procedure to perform a cold reset.
1. Turn off the printer.
2. Press and hold the Go button.
3. Turn the printer on, and continue to hold the Go button for at least 5 seconds, but not longer
than 15 seconds. During this process, the Attention LED turns on.
4. Release the Go button.
If both the Attention and the Ready LEDs turn on before you release the Go
button, you must start the procedure again with step 1.

Posted on Sep 04, 2010

  • Catalin Turcu
    Catalin Turcu Sep 04, 2010

    In this case..just try to see if it prints without using the software ..I mean just open a photo or a pdf file ...and from the file button of the document (top left ) ..click on it ..and choose print from the list ..than confirm the settings and print..
    If it receives the command and print ..it means that the actual communication driver is ok ..and only the software that manage the printing has an issue..if it is not printing than reinstall the driver cause it is damaged..
    get to the canon support site and download and install the drivers according to the operation system in use..
    http://h20000.www2.hp.com/bizsupport/Tec...

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