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The backlight has gone bad. I have seen this exact problem in SEVERAL other Jensen units.. The backlight might last 5 years, or in extreme cases, maybe 15 minutes.. I have also seen them bad out of the box.
turn the volume level to what you want, when you still see the yellow
level on the screen, press and hold the volume button till you hear two
fast beeps, this will be the level you deck will start of at every time
you turn it on
you may have to open the unit up and manually turn the unload and load gear to eject the DVD from the carriage. The load and unload gear is a round gear located under the DVD carriage and is attached to the load and unload motor
Heres the best way to fix;
Quote from manual
"Programmable Turn-On Volume (Pg.12)
This feature allows the user to select a turn-on colume setting regardless of the colume setting prior to turning the unit off. To program a specific volume level, push and hold the VOL/LOC/DV know (6) while the yellow volume bar is displayed on the screen. The unit will beep two times to confirm your turn-on volume setting."
Ah i had the same problem. I turned to the manual and it worked for me :)