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I downloaded (and bought) the Norton today and now as I am trying to install, there is a window saying that a previous version is on my computer and it will not let me install the ner version until i delete the old one. The old one is the two month trial version and i did try to delete it and the computer is saying to me that that option is not available.

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You need to use the special Norton removal tool. It used to be called NoNav, but they've apparently changed it. Go to this link:
http://solutions.symantec.com/sdccommon/asp/symcu_defcontent_view.asp?ssfromlink=true&sprt_cid=00c2f7ea-bc27-45c4-82e9-8acd2dd73daa&docid=20070828203435EN
At step three, you'll see a button for downloading their removal tool.
Because of the way Norton installs, you can't just "uninstall" it like a normal program. It wraps itself around your system and registry in a bunch of places, so you have to use their special tool.

Nice of them to tell you, huh?

Posted on May 11, 2008

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Posted on Jan 02, 2017

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Windows media codec problem, none of my 3 thousand songs will play now due to a modification that was done. i am trying to download the newest version of windows media player for my computer but they don't...


Please go to control panel and click add/remove programmes. Here check for the new version that you have installed. Remove it and you will get your old version.

If it is not there, then go to Start --- Programmes-----Accessories-----System tools ---- System Restore.

If you can find a highlighted previous date here select that date and restore your machine to that date.

Dec 17, 2008 | Gateway Computers & Internet

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When I try to renew my norton antivirus it says the file is too big for aol to open


Are you downloading a new version? If so, when the download window comes up, select "Save" instead of "Open". When the Save window opens up, save it to your desktop or other location that you can locate it when it has completed downloading. After the download, find the file and run it.

BTW, if you are installing a new version, make sure you uninstall the old Norton before installing the new. This is best accomplished by running the Norton Removal Tool located at:

Norton Removal Tool

If you need more help, just comment back.

Oct 31, 2008 | Computers & Internet

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I am trying to install Norton 360 2.0 and a screen has popped up saying. 'The file 'SymIMV.sys' on Symantec Network Seciruty Intermediate Filter Driver isneeded. Type the path where the file is located,...


if you are installing it from disk check that the disk is free from dirt/dust and scratches this could cause files to be read as corrupt because they cannot be read properly.

Oct 25, 2008 | Computers & Internet

2 Answers

I think my norton is downloaded wrong. I have a virus and cannot run norton


Hi mollducks, first things first. If you are using any version of XP turn on windows firewall. Click the start button & open control panel. Open windows firewall & click it to on if it is not on.
Try downloading AVG antivirus software for free at this link:
http://free.avg.com/ww.download?prd=afe Than run it. Full system scan.
After you run AVG on you're system use Norton’s remove utility to uninstall any left over files from Norton.
AVG should have caught any virus.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
If you bought Norton antivirus software for download, go to this Norton site & click support:
http://www.symantec.com/norton/support/index.jsp
If it was the free download, try again to download it.
Norton should do a quick scan during installation.
You might want to keep AVG. Norton should still install with AVG already installed. You can remove AVG at any time.
Lastly, once you feel there are no virus's in you're system shut down the PC. Unplug the power cord from the PC. Open the case & gently remove you're memory DIMM's. Wait 1 minute & re-install them. Make sure they are correctly connected. Double check all data & power cables are securly connected & close the PC & plug the power cord back in. (By doing this you remove any virus that may be hiding with in you're memory).

Good luck mollducks!
Feel free to ask if there is still an issue with norton after running the above sugestions.

Mike

Jul 31, 2008 | Computers & Internet

1 Answer

Norton not loaded purchased from internet, did not get email with produt key, i'm 79 and mest it all up, please help me. mr james monksfild, email pelican12@talktalk.com. thank you.


ø First of All Shut Down your Computer.
ø Restart Computer and Keep Tapping F8.
ø Choose Safe mode with Networking and Press Enter. (Win XP or 2000).
ø Run Windows in Safe Mode Click Yes.
ø Restoring Windows to a previous point
ø Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window opens.
ø Select restore my computer to an earlier time, and click Next. The Select a Restore Point window opens.
ø Select a bolded date and a restore point, and then click next
ø (Note: - You need to choose a Date before the installation of Norton)
ø Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
ø Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
ø Click OK. The computer has now been restored to a previous time when it worked correctly.
ø (Note: - If an error message appears saying that the computer cannot be restored to the point you selected, try a different restore point)
After the System Restore is complete, and the computer starts successfully, update the computer software as follows: - 1). Update the system virus definitions. 2).Get the latest critical system updates using Microsoft's Windows update.
Once all this is Done you Need to Download and Install Norton Again.

Jul 04, 2008 | Computers & Internet

1 Answer

Just bought BTInternet with Norton costing extra £3.50 a month but it won't install. I had free version on laptop which I had to uninstall, so I did, but when installed new one 2 parts of it would not...


let me know about the free version of anti virus you have if its norton then you have to download a norton removal tool available on
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
chose your product download it and run it
in case its not norton let me know so that i can provide you info regarding installing Norton.

Jun 10, 2008 | Computers & Internet

1 Answer

I just completed an order for Norton Antivirus 2008 on the internet and received confirmation of my order. I am, however, confused. I sat at my computer through the download and installation; however,...


Hello fayerogers02

This is process is confusing for many people. So, don't feel like The Lone Ranger.

Actually, you'll need to click on the "download" link in the email sent to you by Symantec in order to download your new software. What you have done so far is to purchase the product along w/ a subscription for antivirus definitions updates for one or more years.

Usually, the course of action is to uninstall previous versions of their software. However, Symantec's installation processes have gotten pretty good about letting the user know if the previous version of the product needs to be uninstalled.

Often times, the installation process of a newer version of a Symantec product will take care of uninstalling its predecessor for you.

IF you have purchased a newer version of the SAME Symantec product (e.g. Norton Antivirus), then I recommend you download the new product and run the install.

See if it will take care of the uninstall of the previous version for you. If you need to uninstall the previous version yourself, you will be prompted to do so.

IF, however, you have purchased a DIFFERENT product that happens to also INCLUDE Norton Antivirus, please, don't run the install yet. Instead, post back here and let me know exactly what each of the two Symantec products are called (the older and the newer one) and I'll instruct you in how to handle the installation process of the newer one.

If you have ANY more questions at all, please, post back here and let us know. We'll be more than happy to continue to assist you.

Please, wait until you have everything you need and you no longer need our assistance b4 assigning a rating.

If I answered your questions and you have no other questions or need of our assistance on this topic...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

Thank you once again for using FixYa! Have a beautiful day.
BJ @:)

Apr 20, 2008 | Computers & Internet

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