Question about Tomtom One XL GPS Receiver

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Tomtom one XL

My tomtom one won't start up at all, tried all the usual fixes nothing worked.

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  • Anthonycat May 14, 2008

    Me too. It was working great, as usual one day. The next it just won't fire up. Help?

  • Anonymous Oct 28, 2008

    where is the reset button?

  • Anonymous Nov 13, 2008

    Does not turn on even after the reset button held in for 20 sec.

  • incredulous Nov 13, 2008

    Just downloaded TomTom HOME 2 to my computer (Windows XP format) this a.m. to "update" the TomTom One XL before a trip. Now the unit makes a "drum" sound when the on button is pushed (which it didn't do before), flashes a "normal" screen for about a second, then goes blank - totally dead. Had my husband push the reset button, as suggested, but no response. I have no experience with the unit; he is driving to a business meeting and can't troubleshoot. Is this unit just a waste of money? We have had it less than a year. Ironically, no problems with it until this morning after doing the "update" thing.

  • davemelliam Jan 06, 2009

    I have just bought a XL WESTERN EUROPE updated it online and now only get a red cross blinking at me, which i might add is very annoying.
    I have tried to contact anyone from tomtom without any luck and have now read some serious scary reviews on TOMTOM as a comany.
    Can anyone please help me restore the deviceĀ 


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Some instructions say to reset the device you just have to hold down the on/off button for over 15 seconds. This didn't work for me. Other instructions said to insert a paper clip into the reset hole. However, my TomTom One XL came with a sticker over the SIM card slot saying that the maps of US and Canada now is preloaded and that no SD card is required. What the sticker also did was cover up the reset hole. The solution is to peel back the stick covering the card slot to reveal the reset hole and do the paper clip trick. Worked for me.

Posted on Apr 05, 2009

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Hi everyone ! I have the solution. Some one on Fixya helped me yesterday. Thank you for that. You know who you are. If your XL one wont turn one. Don't try the computer for charging. Charge it in you car, both green lights need to be on. That is the connection needs to be secure. That was my problem. The cord was not connecting properly to the unit. When the unit is charged properly 2-3 hours then turn it on. If you still have a problem, you should reset the XL one. Use a pin or a paper clip in the bottom little whole for 15 sec, then turn the unit on. That did work for me. I still have a problem with the connection, but nothing a pair of pliers and a buck knife wont fix.  Or I can just order a new car recharger.  P.S. The staff at Tom Tom actually told me that we can recharge the unit on the computer. Thats false ! And that lady is wrong. I do wish that people just do their job right. Take some pride in your work, please. 
God bless you all, and God bless Serbia. Boyan T.

Posted on Feb 28, 2009

I had this same problem. I called the Tom Tom customer service and they told me i had to send it in. It would have cost me the fee's to get it to them and the warranty ran out so they would have charged me to fix it. I did the reset(hold down the reset button for 10 sec's) and now it works. Good thing i read this forum befor i sent it in.

Posted on Oct 21, 2008

This also happened to me. The Tom Tom would start up if I removed and then re-inserted the memory card first. I cured this by removing the memory card and resetting the device (insert something in the small hole under the device marked 'reset'). It now works fine.

Posted on Jun 25, 2008

I've had the same problem with my tomtom ONE XL. Just take it back to where you've bought it and ask for a replacement or your money back. There is no reason for the device not to fire up when you press the power button. The only thing you can do is to press and hold the resets button for 10 seconds and then try again. This may happen occasionally, especially after updates. If however you keep experiencing this problem for no apparent reason, just take it back to your retailer, because it is faulty.

Posted on May 29, 2008

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I have a tomtom xl europe sat nav. When i turn it on the screen shows cannot use this map on this system then wont let you do anything else, just goes to another screen that says western europe 1 GB. i cannot find a reset button any where, please help?

Posted on Oct 27, 2008

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My One XL is dead & of course now out of warranty (wow, last exactly 1 year to the month). I called tech support, told me to do this & that, like stabbing in the dark. It's still dead!!! I have no card installed, now what?

Posted on Jul 16, 2008

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You dont specify "all the usual" things you have tried. Have you tried taking out the simcard if you have one and then pressing the reset button? Replace the sim and fire up the tom tom. Works for me.

Posted on May 19, 2008

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TomTom One XL manual page 33
Tap Change preferences in the Main Menu.

(When you first start using your TomTom ONE XL, not all the buttons will be shown in the menu. Many buttons and some more advanced features are hidden because you will not need these features very often.To see all of the buttons and features, tap "Show ALL menu options" button in the Preference menu.)


TomTom One XL manual page 36
Tap "Change language" button to change the language
You can choose from a wide range of languages. When you change the language, you are also given the opportunity to change the voice.

if your one is not One XL any TomTom manual can find here

Hope this help


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