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Daughters Alcatel OT 708 Mobile phone appears to be working except that it will not send texts.... It takes a while trying then comes up with message "not sent saved in outbox' Have seen this problem posted on another forum but with no answer there Any help greatly appreciated. Thanks

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  • Cell Phones Master
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I am not familiar with Alcatel mobiles but I can help you find out the cause of the problem. This issue is another very common with many mobile users, and there are two main cause, 1. Message (sms) center and 2. Service(Network) Operator.

To fix the first one, you have to check the message center number, I hope you have another sim card with the same network. If you don't have, simply insert the sim card (your daughter's) on another mobile and try sending a message, how is it? If Yes, follow the next para, if No, then skip the next para..

After it's verified that there's no issue sending message from another handset with the same sim card, find out the message settings and locate the message center [should be inside the message > message settings > text message > message settings] and note down the message center number. After it's done, remove the sim card and insert it on the other (your daughter's) mobile, find and locate the message center number and compare with the one you've noted down (including the code before the 10 digit number) then replace with the one you've got from the other phone (exactly as it's shown on the other phone), save it and try sending text message again. It should work now.

If it's 'No' then call the customer care of the Network Operator and ask them to fix it. Must be from their side, simply the feature can be disabled or enabled by them. They'll let you know the current status of the sim card regarding text message.

Honestly I apologize that I can't give you the exact sequence to get into the message settings and to the message center, but I hope at least you'll be able to understand my instructions.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Posted on Sep 03, 2010

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