Thanks for your response.
I realize now that the answer seemed obvious.
I have not purchased a replacement icemaker so I don't have any installation instructions. What I wanted to do was remove the icemaker to see if I could see any problem; but I did not know what to expect in removing the icemaker. Are there any step by step instructions available online anywhere?
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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Refrigerator - Icemaker Not Dispensing,or Not Making Ice
Check that the feeler arm on the icemaker is in the down position and is not blocked.
If the icemaker does not have a feeler arm make sure the icemaker paddle is not blocked under the icemaker.
For more information on the causes of new icemakers not making ice.
For more information on normal ice production.
Side by Side models:
The filter may be loaded with sediment that can cause low water pressure.
The water pressure must be between 40 and 120 psi.
Pressures below 40 psi may cause a malfunction of the icemaker (i.e. producing hollow cubes or no ice production).
Test the water pressure:
Dispense water from the dispenser into a large measuring cup for 20 seconds. If the measuring cup contains less than 13.5 ounces (400 metric centimeters), the water flow is inadequate.
If the amount of water is less than 13.5 ounces then the refrigerator fails the test, remove the filter and test the refrigerator again with the by-pass plug in place.
If the refrigerator dispenses the proper amount of water with the by-pass plug in place, then the filter should be replaced.
If you no longer have the by-pass plug and it has been over three months since the filter has been replaced, you should replace the filter.
If the refrigerator fails the test again and you know you have the proper water pressure in your home, you should call service to check the refrigerator.
If the amount of water collected is over 13.5 ounces then the refrigerator passes the test and the dispenser is working correctly.
Ice not Dispensing Due To Clumping Ice:
Your dispenser may not be dispensing due to clumping ice cubes. The ice cubes in your icemaker may be clumping for a couple of reasons:
Low food load:
The defrost cycle radiates heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during defrost, then eventually freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keeps the ice from melting.
Lack of use:
When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up.
If you do not use a large amount of ice, move the feeler arm on the icemaker to the up position to turn off the icemaker and stop ice production.
For more information on the causes of clumping cubes.
If the ice bucket is not seated correctly, ice will not dispense properly. Make sure the ice bucket is in the correct position. Refer to Use & Care manual.
This is due to the arm that controls the switch on the icemaker itself either being shorted or froozen in the toggled position. Usually the arm would lift as your ice container becomes full and shut the icemaker off until it reached a level where the switch would then toggle to the make ice position and then start makeing ice again. There are three 1/4" screws that hold the icemaker in place remove these screws unplug the icemaker and then use hot water to dethaw your ice maker for about 2-4 minutes after wards dry the icemaker then try reinstalling the icemaker if the problem persists replace the icemaker itself. If you have any further questions message me back I await your reply. Thank you Rick
its the ice maker .water or condensation has built up in the ice maker modual and refroze upon turning unit back on.either get a new ice maker or uninstall the ice maker and let it dry for a few days and reinstall.but it could happen again that way.or maybe not.
First of all you need make sure that your freezer is freezing enough. Sometimes everything will seem to be freezing ok, but it won’t be cold enough to make the icemaker work. The best way is to squeeze your ice cream, if you have any that is.
Then you need to make sure that the ice level sensing arm is in the down/on position.
If all of this checks out ok, then you need to make sure that nobody turned off the water supply that is sometimes located under the kitchen sink. Also make sure that the ice bucket is positioned properly so as to trigger the ice bucket sensing switch.
If all of this checks out ok, let me know and I can guide you through an icemaker diagnosis by forcing it into a harvest mode.
As these ice makers cycle there is an arm that moves up while the ice is being freed from the ice maker. After the ice is dumped into the dispenser bin the arm continues a downward motion. If it encounters ice in the downward travel it shuts the ice maker off. If this arm is locked in the full up position the ice maker is manually shut off. Check this arm and make sure it is not locked in the up position.