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CAN U HELP ME WITH THIS?

I HAVE A HP PAVILION DV2125NR. p/n RG4084UA#ABA. s/n 2CE6442597 BOUGHT IN BEST BUY ON DEC 2007 AND A COMPAC PRESARIO V2140US p/n PR433UA#ABA, s/n CNF5072DCS ALSO BOUGHT IN BESTBUY ON 2005. BOTH NOTEBOOKS DOESN`T WORK . I TOOK THEM TO HP SERVICE IN VENEZUELA , THEY SAID THE PROBLEM FOR BOTH IS THE MOTHERBOARD, BUT THEY DON`T REPAIR THEM BECAUSE WERE BOUGHT IN USA. CAN U REPAIR THEM? HOW LONG DOES IT TAKE MORE OR LESS? I AM GOING TO MIAMI ON MAY 26 FOR 5 DAYS AND I NEED TO KNOW IF I CAN TAKE THE LAPTOPS TO YOUR PLACE AND PICK THEM UP REPAIRED BEFORE I FLY BACK TO MY COUNTRY. I UNDERSTAND THE TECHNICIAN HAVE TO CHECK THEM FIRST, BUT IF THE PROBLEM IS THE MOTHERBOARD, MORE OR LESS HOW MUCH THE REPAIR WOULD COST?

TKS FOR UR HELP.


/NOTEBOOK BOUGHT IN BESTBUY DEC 2006
BOUGHT A HP NOTEBOOK IN BEST BUY ON DEC 2006, AS FAS AS I UNDERSTAND THE WARRANTY EXPIRED.
I DON`T LEAVE IN US , I LEAVE IN VENEZUELA, BUT THE MO

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  • Ian Cormier
    Ian Cormier May 11, 2010

    it seems odd that the mothrboards would be bad in both of these units could you give more information to the problems at hand thank you ian C.

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  • 2,351 Answers

It's odd that BestBuy did not send you're notebook back to HP for you but the BestBuy you are talking about is not in the USA.
The HP Pavilion DV2125NR. Bought December 2007 is still under warranty. Most laptops & desktops come with a one year warranty, unless you paied for an extended warranty. For the HP Pavilion DV2125NR, contact HP directly for a RMA. You will may have to pay for shipping to HP USA. Hp will ship back to you free. To contact HP.
You must first get a return material authorization number (RMA) by calling us at 1- (888) 999-4747. You can also call,
Customer Service http://www.shopping.hp.com/webapp/shopping/help.do?leftNavIndicator=customer%20service

The notebook bought in December 2006 is not within warranty, (Unless you bought an extended service). As you mentioned.
I would not trust the BestBut in Venezuela. It seems they may have stated bad boards just to get ridd of you.
It is alway best to talk directly to HP/Compaq customer service before making any decision.

Hope you find this information helpful.
Luck!
Mike

Posted on May 11, 2008

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