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Hi, I have a vistron freeview television and have used it to watch virgin cable, as I don't have an aerial. my virgin is not working now and i want to use the tv to watch freeview programs. it is only showing 7 programs though and i have no manual or instructions to find out how to reprogram it. i have tried the menu, info buttons etc on the remote control but nothing is letting me do this. please can you help? if you require further information then please let me know. thank you julie

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If you want to watch Freeview, then you need an aerial, preferably a proper external (or loft mounted) one. Freeview signals are far weaker than traditional tv signals and so trying to receive them without an aerial or via a tv set-top aerial is usually doomed to failure. If you must use a set-top aerial then connect it directly to the tv (not via a video or any other device) and avoid using "amplified" or "booster" aerials unless you have no other choice.

I'm unfamiliar with Vistron, but usually channels are added by going into the menu and looking for "installation" or "set up". But if you have no aerial then you aren't going to get very far.

Posted on Sep 03, 2010

  • j_kd Sep 03, 2010

    Thank you for that - the problem is that i can receive some freeview channels -not quite sure how without an aerial at all!! But I want to do a new installation, and i have no idea how. Yes, I tried both menu buttons on the remote control, and neither of them bring up the control menu that I am looking for. I m sure that there should be some way of doing a reinstallation. Hopefully virgin will be up and running again on Monday, but we have only about 8 programs until then - and three of them are the radio!

    I truly appreciate your advice and your comment, it has certainly helped for future reference (my lad has a small digital in his bedroom that he bought with his xmas/b'day money and the signal keeps going and gets him very frustrated), problem is the house is rented and the cost of an aerial installation is well out my budget at the moment.

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To watch anything on the Tv it needs a signal source, which is either via an aerial or a broadband service provider like Cable network like Time Warner or Satellite dish or even fiber optic service provider like Verizon.You cannot use your TV without these signals. So you do need an aerial to be connected to the TV.

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  • Have you plugged in the arial?
  • Is it in the right socket?
  • Are you using an aerial cable extender/splitter?
  • Are you using a portable indoor aerial?
  • Does it have built in Freeview?
  • Have you plugged in an external Freeview box if necessary?
  • Have you scanned for channels through the Freeview box?
  • Are you in an area where the analogue signal has been turned off?
  • Have you subscribed to a cable or satellite provider?
  • Are you on the right TV source?
  1. check the back of the tv to see if the aerial is plugged in.
  2. check the back of the tv to see if the aerial is plugged in correctly.
  3. If you are using an aerial cable extender or splitter, make sure all parts are connected all the way up to the aerial.
  4. If you're using a portable indoor aerial you might not be able to get enough signal to produce a picture. Also the aerial might need to be switched on, plugged in or need batteries.
  5. If the TV has Freeview built-in then you will need to scan for channels before you will get a picture. refur to you're TV's manual.
  6. Make sure, if you have got an external Freeview box that it is plugged in and switched on at the wall. Also make sure that it is connected to the TV either by a scart lead or by HDMI cable.
  7. Typically there will be a button on the remote called menu. From the menu screen choose setup. Then choose auto scan. Follow any on-screen instructions. Always refur to the TV's manual to avoid confusion and frustration.
  8. If you are in an area where they have switched off the analogue signal you will need to buy a Freeview box or subscribe to a cable or satellite provider. Freeview is cheep and is a one off payment ( best for people who will only really watch channels 1-5)
  9. Ring up your providers tech support.
  10. To change what input you are viewing, there will normally be a button called source on the remote. If you have connected a Freeview or cable/satalite box to the tv with a scart lead then select scart. If you used a HDMI lead then select HDMI. (There may be more than one of theses sockets so check behind the TV first. They usually have names or numbers by the side) refur to you're TV manual for help.
That is every problem i can think of. If it still doesnt work, take it back to the shop.
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Hi,

The problem you describe is called "Digital Cliff Edge" and it's caused by signal loss. I wont go into the specifics of that at the moment as it's not going to help solve your problem. I you want more information about DCE, try an internet search.

As you are using the same aerial and booster/splitter for both TVs, you are correct in ruling these out as the cause of the problem. The fault is probably in the co-ax cables or connections but you might have a faulty freeview box. Please run through the following checks to establish the source of the fault.

1. Swap your Freeview Boxes - you shouldn't need to re-scan/tune as they are running off the same aerial..
If the Freeview box from the TV that is working correctly freezes and stutters on the other TV, the fault is probably in the cables or cable connections. Next, try the "faulty" Freeview box on the TV that is working correctly. If you get stuttering sound and freezing/pixellation you probably have a faulty Freeview box. DO NOT SWAP ANY CABLES FOR THIS TEST.

If the problem is the same after swapping the freeview boxes:

2. Swap any non-fixed cables, e.g the co-axial "fly-leads" and scart cables - one at a time. See if the fault "moves" with the swapped cables. "Fly leads" are the short co-ax cables that link the Freeview box to the TV or the TV to a wall mounted aerial socket. If the fault "moves" with the swapped cable, you have identified the source of the fault and should either repair or replace this cable.

Try these tests first and post back with the results. If you haven't identified the source of the fault, I will try to assist you further.

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BElectric

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Unless you've got an "expensive" Freeview box that modulates its output on to the RF (Aerial) connector then you can't. Most Freeview boxes have 2 aerial connectors - 1 IN from the Aerial itself and 1 OUT to connect to the TV - BUT this is ONLY a PASS-THROUGH connection. This means that the digital Freeview signal which is decoded from the aerial signals is NOT output on the OUT connector and sent down the co-axial cable to your TV. Only the "old" ANALOGUE (not Freeview NON DIGITAL) comes down that co-ax. What you should do is connect the Freeview box to your TV with a SCART cable via the SCART connectors on both. You need to select the AV input on the TV using the remote.
Even if you do have an "expensive" box that does modulate the digital decoded programmes and output these of the RF OUT connector, you should still use a SCART cable as the picture produced will be far better
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Connectivity problem. Without knowing your models and their available channels etc., it's very difficult to advise you exactly.
Broadly though ...... you need to get the input signal routing sorted.
Plug your aerial into the Freeview box. Make a connection from its RF out, (beside the aerial 'in' socket) to the aerial 'in' socket on the JVC. Run yet another co-axial connection from the JVC RF 'out' to the television.
Now - connect a scart lead between the JVC and the TV. Power off the freeview. Switch your TV to accept A/V - to show the JVC on screen. Read/go through the 'Set up' procedure on the JVC to scan in the available broadcast channels. When done - connect using a scart between the Freeview box and the JVC. This will be located on either the L1 or L2 channel selection.
IF as it seems you are using the freeview to watch all your programmes - and record in then you are simply watching and recording 'live' change the Freeview programme and the JVC gets that same one arriving in (and sending to the TV)
Unless you need to record Freeview only output - always record from the aerial input. You select via the television remote (and 'TV' selected) and the appropriate channel.
Complex to explain - hope it helps. The one thing to remember - is to make one set of changes at a time - check the result is okay, before moving to the next.

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