Question about LG Dehumidifiers
Here is part of a customer review on Amazon.com:
Cons: To get proper operation must set unit to 2 hour timer cycle. Unknowledgeable customer support.
Here is another review that describes the problem, and lack of support LG is providing:
tomeske's Full Review: LG DH504EL Dehumidifier Same story as another review I read. LG DH504EL Dehumidifier (Product number 3850A20500F) worked well, fairly quiet. Bought it June 10, 2005 from Home Depot. It is now May 18, 2006 and appears to be running. I can hear the compressor running, but it collects absolutely no water. Used only in my basement and was never moved or bumped. I cannot find it now on the LG website, they must know it is unreliable and discontinued producing or selling it. The LG Customer service put me on hold and then after 20 minutes, hung up. I'm sorry, but Life is Not So Good.
Lastly, but probably foremost, some of LG's humidifiers are on a recall list. Here's an excerpt from the web recall site:
Sold at: The Home Depot, Walmart and Heat Controller Inc. nationwide from January 2007 through June 2008 for between $140 and $150.
Manufactured in: China
Remedy: Consumers should immediately stop using the recalled dehumidifier, contact LG to determine if it is included in the recall and return it to an authorized LG service center for a free repair.
Consumer Contact: For additional information, contact LG toll-free at (877) 220-0479 between 8 a.m. and 7 p.m. CT Monday through Friday and between 8 a.m. and 2 p.m. CT on Saturday for the location of an authorized LG service center for the repair, or visit the firm’s Web site at www.30pintdehumidifierrecall.com
I think this is just a poor product, from the numerous reviews. Maybe your unit is on a recall list, hope so.
Good luck, hope this helps, and thanks for using FixYa.
Posted on Sep 04, 2010
Hearman101 posted a great tip on this very problem and it is quite thorough. You can read it here. http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in This should answer your question.
Posted on Sep 03, 2010
You can try running the hose in a bucket or pan. The hose must be lower then the unit to properly drain. Make sure the filter is good as well so it can absorb the moisture.
The dehumidifier removes moisture from the air by passing the moist air over a cold dehumidifer coil. The moisture condenses out of the air on this coil and goes to the drain. You may have a bad coil
Posted on Sep 03, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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