Hi,
This error indicates there is some kind of obstruction in the print path, the gears, or ink on the clear plastic encoder strip.
Cleaning the encoder strip should fix the printer, and make sure to clean every little bit of it, even the area back where the printhead parks on the far right.
I hope this will solve your problem
Thanks for using fixya.
Good luck and have a nice day..!!
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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