Question about Sony Handycam DCR-DVD108 DVD Camcorder

1 Answer

Touch panel won't function.

My touch panel won't activate when I touch it, at all. The display is perfectly fine, but when I try to touch one of the options nothing happens at all, and I can't configure as it says you should do in the manual because to do so I have to touch the screen.

Please if anyone can help me I would greatly apreciate it!

Thanks

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  • Scubastisti May 11, 2008

    How would I reinstall the firmware?

  • Scubastisti May 11, 2008

    I bought the camera as new off ebay a while back, and since I had it, it has had this problem, so I have been unable to install any programs on the computer. I can't send it back to the seller as the seller has already told me that because I have already bought it I can't send it back to the US, and because I am in Australia they can't fix it here as it has a US only waranty and they charge $88AUD just to give a quote. I know it was a long shot, but I was hoping someone would have an idea of how to fix it as I am desperately needing it fixed, but the price they are charging for a quote is rediculous, imagine what they would charge to fix the problem ontop of that!

  • Scubastisti May 12, 2008

    Yeah, I've tried to calibrate many times, but still to no avail. The buttons on the side of the panel such as the home button etc all function, it is just the ones on the screen I cannot access and without them the calibration procedure is useless.

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  • Sony Master
  • 19,396 Answers

You may try reinstalling the firmware and configuring afterward. If this does not work the touch panel may be defective.
I will see if I find a download and further info.

Posted on May 11, 2008

  • 2 more comments 
  • Ginko
    Ginko May 11, 2008

    To reinstall firmware you need to have the image file , sometimes this is available for download, depends if Sony does distribute it. You update it using computer connection and software, but first we must be sure it is not a different problem.

    First reset the camera by removing disk and battery for a couple of minutes, and see if the touchscreen works, did touchscreen even worked?

    If it is just a matter of settings you could use the remote to adjust settings, but I am afraid you cannot fix this with settings adjustment.

    Check first if you have a C or E message at the upper righthand corner of display. If you have an error message it may be an hardware fault, in this case post error code.

    Here is manual for refence

  • Ginko
    Ginko May 11, 2008

    Sony does not distribute firmware, they will tell you to go to an authorized repair service.

    I enquired Sony on this problem here is their answer:

    "If the buttons on the touch-panel LCD
    screen do not respond correctly or do not work at all, adjust the LCD
    screen calibration. Consult the instruction manual if specific
    information is required to perform this procedure; instruction manuals
    are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.


    NOTE: The touch-panel LCD screen cannot be calibrated if it is rotated.



    If the issue is still unresolved after
    calibrating the touch-panel LCD screen, service may be required. The
    Sony® eService Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer."



    The problem may be beyond repair with a small amount or a rather silly problem.
    If it is just a matter of calibration I need to find out calibration procedure, as the touch display had just been "moved" and is out of place. If it is faulty instead, then you have been scammed and you need a repair shop, let see what I find.

  • Ginko
    Ginko May 11, 2008

    Check also if the home button below display is working, if not even buttons are working then is an internal problem, probably with ribbon cable connecting display and commands.

  • Ginko
    Ginko May 11, 2008

    Go to page 105 of manual and do calibration procedure, this can fix the problem, if it does not work, then camera is defective.
    Here is manual again, go page 105 and do calibration.

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