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Problem with Microsoft Zune Black (30 GB) Digital Media Player (JS8-00001)

Zune won't turn on or charge

My Zune won't turn on and it won't charge its pretty much dead.

Posted by Chely22 on May 11, 2008

- By Guest May 26, 2009
- what does it mean when theres a thunderbolt and the zune has black all around
- By Guest May 26, 2009
- my 4gb zune won't turn on, won't charge...pretty much won't do anything at all except sit there doing nothing. it's not locked (i checked), hard reset (back + up) doesn't work (i tried several times) & i've had it for under a year. it was working just fine yesterday, but obviously not anymore. i don't drop my zune or anything like that either.
- By Guest May 21, 2009
- My Zune is off. It shows no signs of life. The unlock and reset fixes do not solve this issue.
- By Guest May 20, 2009
- mine also did this. it was working just fine in my car on the transmitter, a few hours later it will not turn on or respond to it being plugged into the computer/transmitter/charger
- By the_rabid_ko May 20, 2009
- My zune wont turn on or charge. No idea why. Tried different charging methods (wall charger and pc).
- By Guest May 20, 2009
- My zune simply stopped working. No abnormal or rough use. It was always in it's hard shell case and BABIED. It's positively spotless and it just stopped working. It wont charge, wont turn on! I'm lost!
- By Guest May 19, 2009
- I was trying to charge it but it still wont come on and i looked to see if the lock button was on (it wasnt)and tryed again but it still wont come on.HELP!
- By Guest May 05, 2009
- Well, I have the same problem my Zune will not turn on will not charge as much as I try it just does not work!
- By Guest May 04, 2009
- my zune just stopped working. it wont charge or turn on
- By kmats06 Apr 28, 2009
- I just got my zune 8gb and I for some reason a message came up saying it was wiping everything on my zune. It then turned off and then never came back on. Does anyone have any idea on how to get it turned back on. I have tried back button + up. Holding the play/pause button and even letting it charge for days. I still have the warrenty but i dont want to wait for the mail in repair. Any ideas
- By Guest Apr 26, 2009
- it wont turn on, wont connect to the internet and wont charge at all
- By Guest Apr 07, 2009
- it wont charge at all i dont know whats wrong
- By Guest Apr 06, 2009
- my zune won't turn on/charge either. sometimes it likes to work, sometimes it doesnt wanna work. -.- i was about to put movies on it for school this morning.
- By Cj_snowboard Apr 05, 2009
- I've had my zune since christmas 2008 and it's been fine until i charged it one day and it shut off. I've already tried to reset it but it won't reset and my computer doesn't recognize it when it's plugged in. I would say try to use the warranty to get a new one.
- By mainedoc Apr 04, 2009
- I've had my Zune for about a year and a half now. I NEVER had any problems with it until Zune updated to the 3.0 software. After my first problem (device wasn't compatible w/ 3.0) I used my warranty to have it reset. After that it worked fine until about 3 months later when it stopped working altogether. Don't know what happened, it was working earlier in the day then i charged it & it stopped. It won't turn on nor connect to the software. Dont know what to do now since my warranty has expired. PLEASE HELP
- By jones72120 Apr 04, 2009
- My 8gb zune wont turn on
- By Katie-Zune Mar 29, 2009
- My 30 GB Zune won't turn on. If it is plugged into the computer it syncs and everything. But when I take it off the Dock it won't turn on. Please Help!
- By hcummins93 Mar 23, 2009
- My 120gig zune has a black screen. it wont charge or turn on the buttons wont work. this is the second time this has happened. the first time it had a low battery but usually it gives a warning before turning off. and wen i went to charge it. it wouldnt charge i then hooked it up to my laptop and i saw a dim battery with a lightning bolt like it does on the bottom righthand corner and latter it was lighter and worked again now it wont do that or anything.
- By Tenrai Mar 11, 2009
- yep... was working fine then just never turned on about 2 weeks ago... I bought a wall charger because I saw that worked for some one in a forum but still wont work. On top of that If I leave it pluged in it heats up...
- By Guest Feb 26, 2009
- I got my Zune for christmas and one day I was going to listen to it but nothing happend...the zune program wont even reconize it! whats up with that?
- By jacques iva Feb 11, 2009
- My Zune was bought about two months ago. It was working fine until I tried to turn it on today and nothing happened. At first I thought it's battery was dead but I connected it to the charger like two hours ago, and still no response. Can someone help me out?
- By Teresarlene Feb 05, 2009
- When I reset it, it just goes to a black screen, but the back light is on, so its on but not displaying anything and won't respond to any sort of key pressing
- By Doomsday8412 Feb 02, 2009
- Even when I reset it, it just goes to a black screen, but the back light is on, so its on but not displaying anything and won't respond to any sort of key pressing.
- By la crazy Jan 31, 2009
- shows the charge sign but wont charge, turn on, or restart..... its a 80 gig zune
- By Guest Jan 26, 2009
- shows the charge sign but wont charge, turn on, or restart.....
  its a 80 gig zune
  
  help
- By ginger33 Jan 08, 2009
- My 30g zune wont turn on. and when i try to charge it it just shows the zune load up screen and it goes on and off. i tried reseting it and every thing. man im getting an ipod.
- By trix003 Jan 04, 2009
- My 120gb Zune just won't turn on whats going on. Does this mean I have to by a new one? =[
- By Guest Jan 02, 2009
- i just got my zune today, and it wont turn on or anything !?
  
  what do i do !?!
- By j0hNb0i Jan 01, 2009
- my zune turns on but it just shows the zune logo, then the little loading bar at the bottom. but when the loading bar reaches the end, it just stops and nothing happens.
- By gv_5481 Dec 31, 2008
- I tried to turn on my zune it didnt respond at first then it opened to the screen where its like zune and that bar thing is under it and thats all. It hasn't done a single freaking thing since.It's been about ten minutes.
  It's only like two months old.
- By kisseln2 Dec 31, 2008
- I was listening to my Zune in my car. Unplugged it when I got home. I took it inside with me. About 30 minutes later, I went to go get my Zune to plug it into my laptop and it wouldn't turn on. I charged it all night even though I know the battery wasn't dead. I tried the "slide lock button back and forth a billion times, held the back and up button down simultaneously. Nothing. It's been 24 hours. It is dead. NOTHING. It's not even 11 months old!
- By potatoman123 Dec 25, 2008
- my zune is new it turns on sometimes before but now it just bleeeaaa. it wont charge or turn on.
- By Guest Dec 23, 2008
- my Zune will not turn on or charge and I can't figure out why
- By Guest Dec 23, 2008
- this is gay. i got it exchanged and it still wont work...
  my bro's zune4 works but not my zune8
- By Guest Dec 20, 2008
- i have no idea what to do. i would buy an ipod if ii had money lol
- By wakjfskl Dec 17, 2008
- it just stoped working n nothing is brining it back up
- By cna_13 Dec 16, 2008
- Me to I do every thing u tell me to do it wont do nothing help me i am furiuos and furtratid...
- By amburk Dec 14, 2008
- zune is completely froze up.Wont charge or even come on.
- By ange_mc_1265 Dec 14, 2008
- wont charge or respond to reset
- By thegladiator Nov 21, 2008
- i tried holding the back button while holding up on the zune pad but it still doesnt work. what should i do?
- By Mccullough09 Nov 19, 2008
- i have the 4gb zune i bought this when they first hit stores it worked well for about three months then stopped it wont turn on or charge a battery with a lighting bolt comes on then the screen goes blank i have tried the reset thing with the back buttons but still doesnt work please help.... thanks
- By supergigi112 Nov 16, 2008
- my zune (4gb) won turn on or reset and when i lug it into the computer it doesnt even turn on.........what shoul i do
- By Guest Nov 16, 2008
- my zune is a 3g and i had it in my pocket on lock then i took it out and turned the lock off but the screen wont turn on and it wont charge.
- By rachelbird Nov 14, 2008
- my 4 GB zune will play fine until the battery gets low and then all of a sudden it will lokc up and not turn on
- By Guest Oct 30, 2008
- I just got my 120gb zune 3 days ago and i just put all my things on to it played with it for about 20 mins turn it off put the lock on and bout an hr later iwent to turn it on and it just wont come on what do i do to fix it or is it broken????????????
- By tommieskitt Oct 30, 2008
- My zune won't charge or turn on either i don't know what is wrong with these zunes because the same thing is happening
- By Laura beth Oct 28, 2008
- my zune has been dead for three months and now im just plugging it in is it broke or takes a little while to charge?!?!!?
- By kldskllks Oct 23, 2008
- My Zune has the same problem i can plug it into the computer and it wont even have a charge screen. it also wont turn on when it is unplugged from the usb. I Hate the 3.0 update!
- By yankeebritt Oct 09, 2008
- My husband has an 80g black zune and he spent the $100 to but the only ihome alarm clock dock for it. As soon as he got the dock, he set it up and plugged in the player. It worked really well, had great sound and everything.Then he took it off the dock and tried to turn it back on. IT shut off and now it won't come back on. I have tried to reboot by holding the back and up buttons at the same time but nothing works. He is really angry bc he uses it for work and has had it for less than a year. He really does not want to get a new one n account of the fact that we just spent the money to get me one. We don't know what to do now. Any one?
- By ancksunamn Oct 04, 2008
- So yeah, ditto, and neither one of the solutions decided to work for me. It has been doing perfectly fine since the updates. And it worked great for a few minutes on my xbox 360, but then I tried to plug it in elsewhere like not even five minutes l8r, and all of a sudden it decided to say fah q. It froze, shut itself off, and won't come back on. Stupid electronics.
- By kimmieskidz Sep 25, 2008
- I purchased my zune a year ago, now it won't charge. I purchased a new usb cord and still nothing. I really don't want to buy another one. Can anyone offer any advice? Can I buy another battery? HELP PLEASE!!!
- By Guest Sep 02, 2008
- okay well i have the smaller version zune.
  
  and i did NOT drop it or anything else like that.
  
  so i was wondering. why the heck it won't charge or turn on now? i plug it in it's USB and it's starts getting warm like it usually did to charge.
  
  but it just doesn't. and it's getting me really aggravated and upset, because it has no reason. it's not new. i've had it for about half a year.
  
  please help me =/
- By Guest Sep 02, 2008
- ok i went to my grandma's and left it on the charger for about a day or two. But when i took it off the charger it wouldn't respond.
- By thevandams Aug 08, 2008
- My Zune worked fine last week, it has been in my car since then. I went out to get it and tried to charge it and NOTHING. No charge, no lights, nothing. It was plugged in four hours and nothing ever changed. Am I out of luck?
  
  It is a 30g.
- By Courtneyjb Jul 25, 2008
- My Zune died a few days ago. I plugged it in to charge last night and nothing happened. usually when I plug it in the signal that says the zune is charging lights up. This time it didn't. I checked it this morning it was still dead after it's been charging all night. today I plugged the zune into the computer to see if it charged from the computer. It didn't. I'm freaking out because I need it to a trip from Denver to New York and D.C. in a few days. I really need my zune badly. Help!!
- By Guest May 21, 2008
- my zune wont charge or turn on

Solutions (15)

Best Solution

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

By Corey Knoettgen May 26, 2008
Corey Knoettgen Level 3
- 8596 Solutions
- 13670 Score

- By Kelly Jean Jan 24, 2011
- My player won't even coonect to the computer? But the same problem. 120G, Zune, Black, and the screen just goes black. restted 170 times, and nothing. Tried this, and then realized it wouldn't connect and stays off, until I reset to another black screen, then it charges while blackscreened. Can't listen to music/use buttons/see anything. Tried on 3 different computers. Hmm, maybe it's just toast?
- By axgames92 Jan 28, 2011
- You RULE!!!!!! thanks bro

k i think i figured it out, plug your zune into your comp or lap top and just let it sit, after a little bit(for me it was like 5 to 10 min) look at and see if the zune is on, it might just be like a black screen so it doesnt look like its on but it is. now just do the reset by holding the back button and up on the pad. hold it till you see the backlight turn off. then now just hold the play button to turn on and it should work.

By gswedun21 Feb 14, 2009
- 1 Solutions

Listen, i don't know if you've found the solution to this yet but the exact same thing happened to my 80 gig zune. All i did was let the battery completely drain. I left it without charging for about 5 and a half hours. Then, while having it plugged in, i held the back button and down button at the same time and it was back up. Hope this helps.

By VicF May 13, 2009
VicF Level 1
- 3 Solutions
- 22 Score

The simple reset did not work in this situation. However, the disconnect and reconnect while holding the volume button worked the first time. Thank you for posting. I was getting worried my Zune was gone. Thanks to ThaMp3Doctor.

By rmorg423 Aug 06, 2009
- 1 Solutions

Try the lock switch...
My 8GB wouldn't turn on either. I went to lunch, came back and the thing wouldn't even give a tiny sign of life when I plugged it in to charge it. Then I flicked on the lock button and voila - the little bugger turned back on. Still, for $150 - it's frustrating to worry that it's going to be a Russian roulette game everytime you want to listen to your music. (I am deeply regretting giving away my cheapie $25 MP3 player right after I got this one for Christmas...)

By tnkgrrl98 Jan 20, 2009
- 1 Solutions

Hello, I was about to throw my zune to the trash but I thought, what the hell let's open this.So I looked up for a video in youtube: http://www.youtube.com/watch?v=pJwLn75RQRM, this guy teaches you how to change your zune hard drive, it's preaty cool. So I opened my device and first I disconeccted and connected both cables (Battery and the other one I don't know what it is...), started up my device and walahh!! it worked.I hope it works for you!

By Eduardo Valcez Dec 31, 2008
- 3 Solutions

My 30 gb Zune (model 1089) worked fine plugged into the wall, but would not turn on if not connected, and just continuously turned "on and off" when connected to computer (the PC doesn't recognize it even after manually launching the zune software interface). When turned on it shows the main zune display and a power-up strip then turns off. Now after trying to sync to my computer it will not even power up. For the record. It was a battery problem. New battery cost me <$8 off ebay..... it came with 2 plastic devices to assist opening the case....although an exacto knife (hobby knife) would have worked as well. There are vids on youtube that demonstrate how to open. It took less than 5 minutes to open change the battery, close and replace the 2 screws.

By gskr69 Aug 15, 2010
gskr69 Level 1
- 1 Solutions
- 3 Score

if you have a warranty on it just send it back to Zune, you can go to your nearest wal mart, ask them for help and see if they can send it back for you.

By Killasquad28 Feb 16, 2009
- 1 Solutions

Try the Zune on a different PC. If that also fails, there is an issue with your motherboard (could be your dock connector or an electronic problem). There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide,so you can do it yourself too, not that difficult. Part is available onEbay. If you can't do it yourself, have a tech savy friend do it for you.

By a7878 Aug 24, 2010
a7878 Level 2
- 502 Solutions
- 748 Score

My Zune had this problem. I tried all the solutions above without result. I finally noticed that where the cable that goes to the computer connects one of the little wires was bent over and was not connecting. I carefully used a fine screwdriver and bent it back to its original position and it started working again without any problems.

By jwhousley Jan 14, 2010
jwhousley Level 1
- 1 Solutions
- 2 Score

u can "reset" the zune using while holding the back key and the up key on the control pad. it worked for me
=D

By Guest Oct 03, 2008
- 0 Solutions

- By cmbeers Oct 18, 2011
- THANK YOU!!!!! I have been going into panick mode for days and this worked for me!

my 4g zune doesnt do anything its dead

By ecec17 Feb 18, 2011
ecec17 Level 1
- 1 Solutions
- 1 Score

My 80GB Zune is like totally dead, last time this happened I charged it for 2 days straight, and it worked. I did the same this time, and it still didn't work. what am I suppose to do? HELP!

By khanrishika Feb 18, 2010
khanrishika Level 1
- 1 Solutions
- 1 Score

Push the home button, power button and the side control button - your device will "power up" - it will advise you to connect to your PC and completely upload/update the software...

Don't know WHY it did this. Seems fine now. Craziness....

By suchacleverg Mar 29, 2012
- 1 Solutions

My 4GB Zune was completely dead. It wouldn't turn on or charge and it wasn't locked. None of the reset solutions worked. I even tried different chargers. It seemed like a hardware problem so my first thought was the battery. I was going to open it up but first I tried holding the Zune in one hand and, with the charger connected to the Zune, I jiggled the charger connector left and right a couple of times with my other hand. A second or two later it came back to life and started to charge.

I think I reseated the battery to its connector or closed a broken connection but it seemed to boiled down to a battery problem. If this doesn't work you might want to open it up and try disconnecting and reconnecting the battery or just get a replacement battery like some others have suggested.

By DeviantMind Dec 06, 2010
DeviantMind Level 1
- 1 Solutions
- 1 Score

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