Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune won't turn on or charge

My Zune won't turn on and it won't charge its pretty much dead.

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  • Anonymous May 21, 2008

    my zune wont charge or turn on

  • Alaizibel Cameron Jul 25, 2008

    My Zune died a few days ago. I plugged it in to charge last night and nothing happened. usually when I plug it in the signal that says the zune is charging lights up. This time it didn't. I checked it this morning it was still dead after it's been charging all night. today I plugged the zune into the computer to see if it charged from the computer. It didn't. I'm freaking out because I need it to a trip from Denver to New York and D.C. in a few days. I really need my zune badly. Help!!

  • thevandams Aug 08, 2008

    My Zune worked fine last week, it has been in my car since then. I went out to get it and tried to charge it and NOTHING. No charge, no lights, nothing. It was plugged in four hours and nothing ever changed. Am I out of luck?



    It is a 30g.

  • Anonymous Sep 02, 2008

    ok i went to my grandma's and left it on the charger for about a day or two. But when i took it off the charger it wouldn't respond.

  • Anonymous Sep 02, 2008

    okay well i have the smaller version zune.

    and i did NOT drop it or anything else like that.

    so i was wondering. why the heck it won't charge or turn on now? i plug it in it's USB and it's starts getting warm like it usually did to charge.

    but it just doesn't. and it's getting me really aggravated and upset, because it has no reason. it's not new. i've had it for about half a year.

    please help me =/

  • kimmieskidz Sep 25, 2008

    I purchased my zune a year ago, now it won't charge. I purchased a new usb cord and still nothing. I really don't want to buy another one. Can anyone offer any advice? Can I buy another battery? HELP PLEASE!!!

  • Genny Downs
    Genny Downs Oct 04, 2008

    So yeah, ditto, and neither one of the solutions decided to work for me. It has been doing perfectly fine since the updates. And it worked great for a few minutes on my xbox 360, but then I tried to plug it in elsewhere like not even five minutes l8r, and all of a sudden it decided to say fah q. It froze, shut itself off, and won't come back on. Stupid electronics.

  • yankeebritt Oct 09, 2008

    My husband has an 80g black zune and he spent the $100 to but the only ihome alarm clock dock for it. As soon as he got the dock, he set it up and plugged in the player. It worked really well, had great sound and everything.Then he took it off the dock and tried to turn it back on. IT shut off and now it won't come back on. I have tried to reboot by holding the back and up buttons at the same time but nothing works. He is really angry bc he uses it for work and has had it for less than a year. He really does not want to get a new one n account of the fact that we just spent the money to get me one. We don't know what to do now. Any one?

  • kldskllks Oct 23, 2008

    My Zune has the same problem i can plug it into the computer and it wont even have a charge screen. it also wont turn on when it is unplugged from the usb. I Hate the 3.0 update!

  • Laura beth Oct 28, 2008

    my zune has been dead for three months and now im just plugging it in is it broke or takes a little while to charge?!?!!?

  • tommieskitt Oct 30, 2008

    My zune won't charge or turn on either i don't know what is wrong with these zunes because the same thing is happening

  • Anonymous Oct 30, 2008

    I just got my 120gb zune 3 days ago and i just put all my things on to it played with it for about 20 mins turn it off put the lock on and bout an hr later iwent to turn it on and it just wont come on what do i do to fix it or is it broken????????????

  • rachelbird Nov 14, 2008

    my 4 GB zune will play fine until the battery gets low and then all of a sudden it will lokc up and not turn on

  • Anonymous Nov 16, 2008

    my zune is a 3g and i had it in my pocket on lock then i took it out and turned the lock off but the screen wont turn on and it wont charge.

  • supergigi112 Nov 16, 2008

    my zune (4gb) won turn on or reset and when i lug it into the computer it doesnt even turn on.........what shoul i do

  • Mccullough09 Nov 19, 2008

    i have the 4gb zune i bought this when they first hit stores it worked well for about three months then stopped it wont turn on or charge a battery with a lighting bolt comes on then the screen goes blank i have tried the reset thing with the back buttons but still doesnt work please help.... thanks

  • thegladiator Nov 21, 2008

    i tried holding the back button while holding up on the zune pad but it still doesnt work. what should i do?

  • ange_mc_1265 Dec 14, 2008

    wont charge or respond to reset

  • amburk Dec 14, 2008

    zune is completely froze up.Wont charge or even come on.

  • cna_13 Dec 16, 2008

    Me to I do every thing u tell me to do it wont do nothing help me i am furiuos and furtratid...

  • wakjfskl Dec 17, 2008

    it just stoped working n nothing is brining it back up

  • Anonymous Dec 20, 2008

    i have no idea what to do. i would buy an ipod if ii had money lol

  • Anonymous Dec 23, 2008

    this is gay. i got it exchanged and it still wont work...
    my bro's zune4 works but not my zune8



  • Anonymous Dec 23, 2008

    my Zune will not turn on or charge and I can't figure out why

  • potatoman123 Dec 25, 2008

    my zune is new it turns on sometimes before but now it just bleeeaaa. it wont charge or turn on.

  • kisseln2 Dec 31, 2008

    I was listening to my Zune in my car. Unplugged it when I got home. I took it inside with me. About 30 minutes later, I went to go get my Zune to plug it into my laptop and it wouldn't turn on. I charged it all night even though I know the battery wasn't dead. I tried the "slide lock button back and forth a billion times, held the back and up button down simultaneously. Nothing. It's been 24 hours. It is dead. NOTHING. It's not even 11 months old!

  • gv_5481 Dec 31, 2008

    I tried to turn on my zune it didnt respond at first then it opened to the screen where its like zune and that bar thing is under it and thats all. It hasn't done a single freaking thing since.It's been about ten minutes.
    It's only like two months old.

  • j0hNb0i Jan 01, 2009

    my zune turns on but it just shows the zune logo, then the little loading bar at the bottom. but when the loading bar reaches the end, it just stops and nothing happens.

  • Anonymous Jan 02, 2009

    i just got my zune today, and it wont turn on or anything !?

    what do i do !?!

  • trix003 Jan 04, 2009

    My 120gb Zune just won't turn on whats going on. Does this mean I have to by a new one?  =[

  • ginger33 Jan 08, 2009

    My 30g zune wont turn on. and when i try to charge it it just shows the zune load up screen and it goes on and off. i tried reseting it and every thing. man im getting an ipod.

  • Anonymous Jan 26, 2009

    shows the charge sign but wont charge, turn on, or restart.....
    its a 80 gig zune




    help

  • la crazy Jan 31, 2009

    shows the charge sign but wont charge, turn on, or restart..... its a 80 gig zune

  • Doomsday8412 Feb 02, 2009

    Even when I reset it, it just goes to a black screen, but the back light is on, so its on but not displaying anything and won't respond to any sort of key pressing.

  • Teresarlene Feb 05, 2009

    When I reset it, it just goes to a black screen, but the back light is on, so its on but not displaying anything and won't respond to any sort of key pressing

  • jacques iva Feb 11, 2009

    My Zune was bought about two months ago. It was working fine until I tried to turn it on today and nothing happened. At first I thought it's battery was dead but I connected it to the charger like two hours ago, and still no response. Can someone help me out?

  • Anonymous Feb 26, 2009

    I got my Zune for christmas and one day I was going to listen to it but nothing happend...the zune program wont even reconize it! whats up with that?

  • Tenrai Mar 11, 2009

    yep... was working fine then just never turned on about 2 weeks ago... I bought a wall charger because I saw that worked for some one in a forum but still wont work. On top of that If I leave it pluged in it heats up...

  • hcummins93 Mar 23, 2009

    My 120gig zune has a black screen. it wont charge or turn on the buttons wont work. this is the second time this has happened. the first time it had a low battery but usually it gives a warning before turning off. and wen i went to charge it. it wouldnt charge i then hooked it up to my laptop and i saw a dim battery with a lightning bolt like it does on the bottom righthand corner and latter it was lighter and worked again now it wont do that or anything.

  • Katie-Zune Mar 29, 2009

    My 30 GB Zune won't turn on. If it is plugged into the computer it syncs and everything. But when I take it off the Dock it won't turn on. Please Help!

  • jones72120 Apr 04, 2009

    My 8gb zune wont turn on


  • mainedoc Apr 04, 2009

    I've had my Zune for about a year and a half now. I NEVER had any problems with it until Zune updated to the 3.0 software. After my first problem (device wasn't compatible w/ 3.0) I used my warranty to have it reset. After that it worked fine until about 3 months later when it stopped working altogether. Don't know what happened, it was working earlier in the day then i charged it & it stopped. It won't turn on nor connect to the software. Dont know what to do now since my warranty has expired. PLEASE HELP

  • Cj_snowboard Apr 05, 2009

    I've had my zune since christmas 2008 and it's been fine until i charged it one day and it shut off. I've already tried to reset it but it won't reset and my computer doesn't recognize it when it's plugged in. I would say try to use the warranty to get a new one.

  • Anonymous Apr 06, 2009

    my zune won't turn on/charge either. sometimes it likes to work, sometimes it doesnt wanna work. -.- i was about to put movies on it for school this morning.

  • Anonymous Apr 07, 2009

    it wont charge at all i dont know whats wrong

  • Anonymous Apr 26, 2009

    it wont turn on, wont connect to the internet and wont charge at all

  • kmats06 Apr 28, 2009

    I just got my zune 8gb and I for some reason a message came up saying it was wiping everything on my zune. It then turned off and then never came back on. Does anyone have any idea on how to get it turned back on. I have tried back button + up. Holding the play/pause button and even letting it charge for days. I still have the warrenty but i dont want to wait for the mail in repair. Any ideas

  • Anonymous May 04, 2009

    my zune just stopped working. it wont charge or turn on

  • Anonymous May 05, 2009

    Well, I have the same problem my Zune will not turn on will not charge as much as I try it just does not work!

  • Anonymous May 19, 2009

    I was trying to charge it but it still wont come on and i looked to see if the lock button was on (it wasnt)and tryed again but it still wont come on.HELP!

  • Anonymous May 20, 2009

    My zune simply stopped working.  No abnormal or rough use.  It was always in it's hard shell case and BABIED.  It's positively spotless and it just stopped working.  It wont charge, wont turn on!  I'm lost!

  • the_rabid_ko May 20, 2009

    My zune wont turn on or charge.  No idea why.  Tried different charging methods (wall charger and pc).  

  • Anonymous May 20, 2009

    mine also did this. it was working just fine in my car on the transmitter, a few hours later it will not turn on or respond to it being plugged into the computer/transmitter/charger

  • Anonymous May 21, 2009

    My Zune is off. It shows no signs of life. The unlock and reset fixes do not solve this issue.

  • Anonymous May 26, 2009

    my 4gb zune won't turn on, won't charge...pretty much won't do anything at all except sit there doing nothing. it's not locked (i checked), hard reset (back + up) doesn't work (i tried several times) & i've had it for under a  year. it was working just fine yesterday, but obviously not anymore. i don't drop my zune or anything like that either.

  • Anonymous May 26, 2009

    what does it mean when theres a thunderbolt and the zune has black all around

  • Paul Newman Sep 09, 2012

    Holding the up button worked. I was about to throw it away, but now it's charging!

  • hoopdog72315
    hoopdog72315 Sep 30, 2012

    bought mine used had to buy a cord its been dead for a while how long should i have to charge it

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16 Answers

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on May 26, 2008

  • Kelly Jean
    Kelly Jean Jan 24, 2011

    My player won't even coonect to the computer? But the same problem. 120G, Zune, Black, and the screen just goes black. restted 170 times, and nothing. Tried this, and then realized it wouldn't connect and stays off, until I reset to another black screen, then it charges while blackscreened. Can't listen to music/use buttons/see anything. Tried on 3 different computers. Hmm, maybe it's just toast?

  • axgames92 Jan 28, 2011

    You RULE!!!!!! thanks bro

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K i think i figured it out, plug your zune into your comp or lap top and just let it sit, after a little bit(for me it was like 5 to 10 min) look at and see if the zune is on, it might just be like a black screen so it doesnt look like its on but it is. now just do the reset by holding the back button and up on the pad. hold it till you see the backlight turn off. then now just hold the play button to turn on and it should work. 

Posted on Feb 14, 2009

  • jenretleff
    jenretleff Sep 11, 2012

    worked for me was about to toss it . thanks.

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Listen, i don't know if you've found the solution to this yet but the exact same thing happened to my 80 gig zune. All i did was let the battery completely drain. I left it without charging for about 5 and a half hours. Then, while having it plugged in, i held the back button and down button at the same time and it was back up. Hope this helps.

Posted on May 13, 2009

  • Damon Vergilio
    Damon Vergilio Mar 30, 2014

    YES!!! This worked for me :)

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The simple reset did not work in this situation. However, the disconnect and reconnect while holding the volume button worked the first time. Thank you for posting. I was getting worried my Zune was gone. Thanks to ThaMp3Doctor.

Posted on Aug 06, 2009

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Hello, I was about to throw my zune to the trash but I thought, what the hell let's open this.So I looked up for a video in youtube: http://www.youtube.com/watch?v=pJwLn75RQRM, this guy teaches you how to change your zune hard drive, it's preaty cool. So I opened my device and first I disconeccted and connected both cables (Battery and the other one I don't know what it is...), started up my device and walahh!! it worked.I hope it works for you!

Posted on Dec 31, 2008

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Try the lock switch...
My 8GB wouldn't turn on either. I went to lunch, came back and the thing wouldn't even give a tiny sign of life when I plugged it in to charge it. Then I flicked on the lock button and voila - the little bugger turned back on. Still, for $150 - it's frustrating to worry that it's going to be a Russian roulette game everytime you want to listen to your music. (I am deeply regretting giving away my cheapie $25 MP3 player right after I got this one for Christmas...)

Posted on Jan 20, 2009

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My 30 gb Zune (model 1089) worked fine plugged into the wall, but would not turn on if not connected, and just continuously turned "on and off" when connected to computer (the PC doesn't recognize it even after manually launching the zune software interface). When turned on it shows the main zune display and a power-up strip then turns off. Now after trying to sync to my computer it will not even power up. For the record. It was a battery problem. New battery cost me <$8 off ebay..... it came with 2 plastic devices to assist opening the case....although an exacto knife (hobby knife) would have worked as well. There are vids on youtube that demonstrate how to open. It took less than 5 minutes to open change the battery, close and replace the 2 screws.

Posted on Aug 15, 2010

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Push the home button, power button and the side control button - your device will "power up" - it will advise you to connect to your PC and completely upload/update the software...

Don't know WHY it did this. Seems fine now. Craziness....

Posted on Mar 29, 2012

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My Zune had this problem. I tried all the solutions above without result. I finally noticed that where the cable that goes to the computer connects one of the little wires was bent over and was not connecting. I carefully used a fine screwdriver and bent it back to its original position and it started working again without any problems.

Posted on Jan 14, 2010

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If you have a warranty on it just send it back to Zune, you can go to your nearest wal mart, ask them for help and see if they can send it back for you.

Posted on Feb 16, 2009

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My 4GB Zune was completely dead. It wouldn't turn on or charge and it wasn't locked. None of the reset solutions worked. I even tried different chargers. It seemed like a hardware problem so my first thought was the battery. I was going to open it up but first I tried holding the Zune in one hand and, with the charger connected to the Zune, I jiggled the charger connector left and right a couple of times with my other hand. A second or two later it came back to life and started to charge.

I think I reseated the battery to its connector or closed a broken connection but it seemed to boiled down to a battery problem. If this doesn't work you might want to open it up and try disconnecting and reconnecting the battery or just get a replacement battery like some others have suggested.

Posted on Dec 06, 2010

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Try the Zune on a different PC. If that also fails, there is an issue with your motherboard (could be your dock connector or an electronic problem). There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide,so you can do it yourself too, not that difficult. Part is available onEbay. If you can't do it yourself, have a tech savy friend do it for you.

Posted on Aug 24, 2010

U can "reset" the zune using while holding the back key and the up key on the control pad. it worked for me
=D

Posted on Oct 03, 2008

  • Cbeers Oct 18, 2011

    THANK YOU!!!!! I have been going into panick mode for days and this worked for me!

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My 4g zune doesnt do anything its dead

Posted on Feb 18, 2011

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Open the player and check the cables. For me it was a cable thinggy.

Posted on Jul 21, 2014

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My 80GB Zune is like totally dead, last time this happened I charged it for 2 days straight, and it worked. I did the same this time, and it still didn't work. what am I suppose to do? HELP!

Posted on Feb 18, 2010

5 Suggested Answers

  • 5 Answers

SOURCE: Zune won't turn on or charge

I have had A zune before the charger that comes with it only works for a few charges you will have to get a differant chager for it, it worked for me

Posted on Jan 04, 2009

  • 11 Answers

SOURCE: Zune won't turn on or charge

probly a lemon battery. Get ms to replace it.

Posted on Feb 14, 2009

javix
  • 7 Answers

SOURCE: Zune won't turn on or charge

ok what you might try doing is what i tried and for some odd reason if you turn on a Nintendo Wii or PlayStation 2 or 3 or even a Xbox 360 and plugging your zune in will charge it and bring it back to life i done this with mine before i upgraded to a frigging awesome 120 GB

Posted on Mar 09, 2009

  • 1 Answer

SOURCE: Zune won't turn on or charge

I am new to this so if I am not doing this correct I apoligize.

I have a Zen V mp3 player that is doing the same thing as Mandezy . Can you help me?
Chevy57coupe@aol

Posted on Apr 20, 2009

6ya6ya
  • 2 Answers

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