Question about Motorola Mobility Moto Q

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Email time stamp

I have tried everything possible, and Motorola couldn't even help me.

My phone seemes to be set to West Coast. I have gone in the clock settings and set it to east coast time but everytime I get an email, it is three to four hours behind. This is very annoying.

Sprint, Motorola, and Hotmail are baffled. I wish someone could help because I really like the phone.

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I recently had a problem similar to this when I went to Thailand. While in Thailand I changed my phone settings to not sync with the local towers so I could maintain a certain time. then when I returned home 30 days later, I forgot what I did to fix it. The solution was to go to Start, Settings, then scroll through More until you get to the Phone Settings Program. then choose F for clock and time zone. Change the setting from Automatic to Manual, or vice-versa if that will solve your problem. Then go to Start, Settings, More until you get to Regional Settings and make sure they are set how you want them. If that does not work, you need to contact your local provider for assistance on how they automatially set your time and date. Always remember to remove the battery and replace it to reset the phone just in case that helps. Good luck.

Posted on Jun 19, 2008

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I can help you with your Motorola Moto Q missing email menu problem.

What has most likely happened is that the firmware / system software of your phone has become corrupted. When this happens your phone will act erratically, freeze, or no longer finish (or even start) its boot sequence.

This is a very common situation with many phones; also with MP3 players, GPS devices and cameras.

The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.)

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I hope that helps.
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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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