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Hi, There was a paper jam at the heat rollers which caused error code H5-01. I have tried entering service mode by pressing P * C *, but nothing happens. Is this the wrong sequence for this model? Please help. Thanks, Laura

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Just check the fusing thermistor maybe its worn out

Posted on Sep 03, 2010

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This error is caused due to faulty thermister however; you can check the fuser unit for any jammed paper around the upper fixing roller and try to clean that area. After this is done try to clear the error by entering the service mode, to enter press Additional functions, #. Then go to #7 Printer and press OK, then go to #4 printer reset and press OK, yes= *. If the issue returns then replace the thermistor. Hope this helps...please post back for further assistance.


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This error is caused due to faulty thermister however; you can check the fuser unit for any jammed paper around the upper fixing roller and try to clean that area. After this is done try to clear the error by entering the service mode, to enter press Additional functions, #. Then go to #7 Printer and press OK, then go to #4 printer reset and press OK, yes= *. Hope this helps...please post back for further assistance.

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Thanks for using FixYa. Error E007 means there is a jam in the Fixing/Fuser Assy. Error E007 is related to a non-detection of the Fixing Film/Upper Roller, the fixing film sensor didn’t detected the rotation of the film for 6 sec or more while the fixing motor is driven. Please check the condition of your Film also check the green handle in this area for paper jam removal if it is broken or removed, may also cause this error. If everything is fine then try clearing the error by entering the service mode, you can do it by pressing *(star), then press 2 and 8 keys at the same time & then press *(star) again.

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Please do rate the solution and revert for further assistance.


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