Question about Samsung Washing Machines

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I have a SAMSUNG TRIFLOW SW80ASP washing machines which stopped working. after i set the program and press play, it beeps and a code (dE) comes on the screen. Any help please!! Moey

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  • skipper_mo Sep 03, 2010

    Thank you for your reply, I have tried to place a magnet but it didn't work. I've also downloaded the user instruction book and check the code (dE) but nothing is odd.

    the user book says to check the following

    Is the water tap opened?

    Is the washer plugged in?

    Is the power cut off?

    Is the fuse all right?

    Is there enough water?

    Is the laundry spread out evenly

    in the washer?

    Is the washer set on a sturdy

    flat surface?

    Is the lid closed?



    any help??

  • skipper_mo Sep 05, 2010

    Based on your reply, I have discovered that the original magnet came undone from its place. I returned it to its correct location and i added a litttle wooden support behind it to make sure it makes contact when the lid is shut. Now it works fine and thank you so much for your help.
    You did save me heaps of money.

    Regards

  • skipper_mo Sep 05, 2010

    I am a new user to FIXYA, I sent an e-mail regards my Samsung washing machine, and I got a reply within one hour. I followed the instruction and it turned out to be a very simple fix to the washing machine. (the lid magnet came undone). It would've cost me atleast AU$100 just to call someone to come and have a look at it. Worth the $6 that I spent towards FIXYA.
    I have called few friends and told them about your site.
    Thank you for providing such a service.

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The lid is not closing properly to activate the lid reed switch or the switch is not working at all. You should hear the switch clicks when the lid is closed. You may place a strong magnet over the lid switch on the front right hand side of the lid opening to make sure the reed switch activates and make the washer work. The lid magnet is weak and needs to be replaced if the reed switch activates with the strong magnet.The reed switch needs replacing if it still doesn't activate with the strong magnet.

Feel free to update us about the troubleshooting and repair. You don't have to accept or reject and rate this post to add information or post comments and follow-up questions should you need further assistance. Accepting a solution does not stop you from communicating with an expert. You may continue communicating with the expert as long as you need assistance regarding the issue stated herein.

Posted on Sep 03, 2010

  • Jahn27
    Jahn27 Sep 03, 2010

    The error code dE simply tells that the lid switch is not closed either due to the lid not closed properly or the switch itself is not working and nothing more except a faulty control board. Unplug the machine then use a putty knife and pry the top cover off to access the lid switch and check the wiring connections.

    Once accessed and after the connections are ensured okay, bypass the lid switch by taping together the wires or jumping a wire between them then plug the machine in and start it. The lid switch is indeed not working and needs to be replaced if the machine works with the switch bypassed. But if the machine still doesn't work with the switch bypassed and the error code dE still flashes, check the wire harness and make sure it is intact and the connections at the control is fully inserted. The control board is falsely sensing a signal and therefore faulty if the wire harness is intact and the error code still flashes.

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