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Sanyo DLX cell phone for Sprint - error w302

What do I do to get rid of this error warning on my cellphone. It keeps popping up all the time.

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  • HillelKitty Jun 30, 2008

    Full error message: Error W302: Unable to retrieve license information. Phone will automatically try again later.

    Happens when phone is first powered on, during calls (frequently resulting in dropped calls if I am calling someone), difficulty receiving date/time info. Possibly also related to phone not notifying me if I have new voicemails (phone will wait ~1 week before notifying me).

    I took my phone back to the store just after I bought it, and they replaced it with another of same model. Still having same problem with new phone.

  • rjulius1 Mar 31, 2009

    I have the same problem and Sprint says they need to replace the phone. I did turn off the data services but this did not work...

  • Anonymous Mar 21, 2014

    S4 Cellphone from Sprint


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All you have to do is turn off data services. This error occurs when you have data services blocked on your phone, so your phone errors when trying to setup wireless backup.

Posted on Dec 04, 2008

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I was receiving this error and my battery was also draining quickly. Turned out to be that I had Internet access blocked on my phone and it was apparently draining the battery as it was attempting to retrieve information over and over. Once enabled both problems went away. Sprint claims I won't get charged for any internet data transfer required for overhead maintenance.

Posted on Dec 17, 2008

Well, it seems to be the wireless backup 'service' that causes this but I don't know how to make it stop either. BAD deal.

Posted on Oct 20, 2008

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