There was this virus in our computer and all the files infected with this virus, we tried to delete it.But unfortunately, the sound of our computer suddenly gone.can you please tell us what the problem and how can we fix it?thank you so much.Rose Ann of Philippines.
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Re: sound of my computer
Go to http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html and download 'Hijack This!' self installer. Save it to the desktop or other suitable place. DO NOT just press run from the website Double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu. Click on the entry in start menu to run HijackThis Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log. Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply. It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet. Someone here will be happy to help you analyze the results.
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Which anti-virus program are you using ? As this issue do not pertain to the browser rather than your anti-virus. Its quite possible that you have some infected file already in your computer. I suggest you to update the anti-virus program and run a complete system scan and then try to download the files that you are trying previous. Also check if Chrome is set as your default browser because if so it will automatically open the compatible file with it rather than AOL as you desire.
Try to download and install free trial AVG 2011 anti virus at www.avg.com. When installed, scan your computer for a virus threat and a report will display informing which files are infected with viruses. Then delete all the files which are infected with virus.
If still does not solve your problem, the only way to remove completely the virus is to install fresh operating system on your computer because it will wipe all your files including the viruses. So make sure you back up your files and you have all the hardware driver components of your computers.
Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.
Please follow these steps to Remove Virus using Command Promt:
Click the "Start" menu and type "CMD" into the "Run" box and click "OK."
Select the drive that is infected with the virus. If you are not sure which drive is infected, start with the "C:" drive. Type in "C:" and press "Enter" to access this drive.
Type the following into the command prompt box: - s - h *. * /s /d and press "Enter." This will bring up any suspicious files located on the drive. Open the suspicious file.
Look for a file that contains a ".exe" file and a file titled "autorun.inf." If you find these two files, you have found the tainted file. Make sure to write down the name of the program where the file is located.
Rename the "autorun.inf" so you can access the drive later without activating the virus. Type: rename autorun.inf as virusfile and close out of the "Command" prompt box.
Double-click the "My Computer" icon and select the drive that has the infected file. Find the program that contains the infected file.
Right-click on the program and choose "Open."
Right-click on the file you renamed "virusfile" and choose "Delete."
Right-click on the ".exe" file and choose "Delete." You have now removed the virus from your computer's hard drive.
These are viruses and may cannot cause any damage to ur phone..ur E6 have been infected when connected to an infected computer. u can remove this by a virus scan using a good kaspersky or McAfee. pls beware to use an updated anti-virus.