Question about Office Equipment & Supplies
I have had this scanner for years without a problem. Now it is not working. I've tried reinstalling the software, rebooting the machine, unplugging and re-plugging the USB port, and nothing works. I keep getting this error message:
1. Please check whether the scanner connects to the computer.
2. Make sure that the scanner connects to the power, and the LED is on.
3. Note that you can not connect the scanner to the bus power drive.
My responses to that error:
1. It does.
2. It is.
3. I have no idea what a bus power drive is.
Quite possible the scanner motor finnaly gave out but lets look at other things first
try connecting to another usb port on comp before that completly take out all of the scanners drivers and programs this could be a simple file corrupt
i know you tried this but sometimes putting a new driver over old driver doesnt usually change the old drivers properties this is when you completly take out all drivers and software and start from scratch for this scanner
Posted on May 15, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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May 15, 2008 | Office Equipment & Supplies
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