Question about Saeco VIA Venezia

4 Answers


I got an older version of this machine supposedly slightly used. When I turn it on to warm up, the pump engages and water come from the brew head right away. The only troubleshooting the manual offers is to make sure the Brew button is off - it is off, and to make sure the steam valve is closed completely- it is closed tightly. Any suggestions would be appreciated.

Posted by on

  • bcknblck May 11, 2008

    I called Starbucks and troubleshot the problem with them and was able to locate and fix it. It was the steam wand knob. When you remove the back/top there is a cam connected to the knob which they had me do some adjustments to. It had apparently become unadjusted and was not clicking when I closed the knob, which meant it was not completely closed. Once I adjusted it, the machine works properly. I have to say Starbucks customer service is excellent. Even though I did not buy the machine new and have a warranty on it they did not hesitate to spend over an hour on the phone with me troubleshooting. Thank you for you help.


4 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 3,037 Answers

Yes those are the two things to check first when working with this machine if the pump engages too early.

The steam wand should be twisted towards you to be in a firmly and fully closed position. Please check this one more time.

Otherwise just try unplugging it and plugging it back in and see if that resets something. I think there might be a loose connection with the brew button. Try turning it on and off a few times and if that doesn't work then I suggest shaking the machine a little and opening it up and checking this button and connection and seeing if anything looks bad even though this is supposedly a gently used machine.

You could also try calling
800-334-5553. and see if they can help you out at all. They should be open right now and are available to help you Monday through Friday from 6:00 AM to 5:00 PM (PST), Saturday and Sunday from 6:00 AM to 3:00 PM (PST).

Let me know how everything goes, thanks

Posted on May 11, 2008

  • Benjamin Patri
    Benjamin Patri May 11, 2008

    no problem, glad you were able to fix it, please don't forget to rate my solution and have a good day


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Expert
  • 58 Answers

Try this site for a replacement pump
good luck Ian

Posted on May 11, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 770 Answers

Well do you have the wiring diagram for the unit? some control is feeding power to the motor you will need to trace the wires back to find out what is causing the power signal to get to the motor.Some of these models have a over pressure switch and other is a sensor that tells the pump to run due to over pressure although you dont have over pressure in the tank this sensore could be faulty therby telling the pump to turn on check those and let me know

Posted on May 11, 2008

  • Gary Davd
    Gary Davd May 12, 2008

    Just a note you should say the water was coing out of the steam wand not the brew head in your post this would have save you a lot of time


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,035 Answers

The brew values are blocked , you need to get it serviced it will fix the issue.................

good luck...........

Posted on May 11, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Why does my chrysler 2001 town and country lose power when i turn on the ac

Possible damaged A/C compressor locking up. Could also be a faulty Idle Air Control (IAC). It is supposed to kick up the engine RPM when the A/C is turned on. If it is not working properly, you will feel the engine bog down a lot when the compressor clutch engages.

I recommend listening to the pump with a mechanic's stethescope to see if the noise you are hearing is coming from the compressor.

Jun 14, 2012 | Dodge Cars & Trucks

1 Answer

My ABS/brake light came on after warming up. I


Jun 20, 2010 | 2004 Chevrolet Avalanche

1 Answer

Although machine is turned off water pumps through to the over flow tray(power button is not pushed on )

Sounds like a check valve on the pump or the power switch is not operating properly, if off and pump is still working.

Mar 07, 2010 | Breville Die Cast 800ESXL Espresso Machine

5 Answers

Saeco Italia SUP021 YR green lights and red water light flashing

You can't manually reset. The machine will have to do it. I had the same problem, two green flashing lights with one red (water) all 3 would just keep flashing and not turn solid. No coffee can be made or hot water. I could not pump prime. The problem was the steam wand was blocked with old milk residue. It needs unblocking or you will never pump prime. I could not unscrew the steam I let it sink in a glass full of hot water for a few minutes and then turned the water knob counter clockwise to push out the softened residue. After that, everything was good. When water started flowing out of the steam wand, the red light turned off and the green lights turned solid. The obvious answer to why you can't pump prime is there is a blockage somewhere and best to start with the steam wand. --Mabada

Sep 14, 2009 | Starbucks Saeco Italia Digital Barista...

1 Answer

Older Faema double head. Power light on, but

It is on the right side of the machine behind the grouphead if you remove the top panel you will see te box with the red switch sticking out. MAKE SURE THERE IS WATER IN THE MACHINE FIRST!!!!!! Do not trust the sight glass, if the level probe is in there, turn machine to 1 then disconnect the electrical connector on the side of the sight glass, the pump should kick in and water will flow in the boiler, if the level does not increase in the glass, then the machine turned itself off because the element got too hot from lack of water. The hole for the sight glass is blocked.

Jul 31, 2009 | Coffee Makers & Espresso Machines

1 Answer

Fuel pump problems

you have a shut off button in the trunk find it turn it off and turn it back on

Apr 30, 2009 | Mercury Grand Marquis Cars & Trucks

1 Answer

Fisher&Paykel Smart Drive 051 keeps beeping/not draining

Hi, I have the same problem and for my wahsing machine it is block pump, so I turn the machine on and advance it to spin and turn the pump fan to help clear the block, the pump locate at the buttom of the basket of the machine...

Mar 31, 2009 | Fisher Washing Machines

1 Answer


Here's some things to check: The electric water pump on those machines can be stopped by objects that get under the machine- The pump has a "fan" on it, and I have seen numerous times where a sheet of fabric softener like "BOUNCE" will get sucked into the pump's fan and "strangle" it.
Follow these instructions: Starting with the machine OFF, take one finger and depress the water temperature adjustment button for DECREASE (arrow points DOWN) and hold it down, and while holding it down, turn the machine on by pressing the power button.
If you did it right, you should hear two quick BEEPS. Now release the buttons. This sets the machine in "technician mode"
Now press the REGULAR button (the cycle selector button for a REGULAR wash cycle)
You should hear the water pump start and the water should be going out the drain hose. If you hear a slight "HUM" then the water pump is jammed with either an object inside the tub or the aforementioned sheet of bounce or whatever. If you hear the pump start but the water seems to be recirculating back into the tub, then something is either caught in the machine's DIVERTER VALVE or the valve is physically broken. In rare instances, the machine control has a short and is powering up the diverter valve all the time rather than only when it is supposed to...

If this helps, please rate my answer!

Nov 25, 2008 | Fisher Paykel EcoSmart GWL15

Not finding what you are looking for?
Saeco VIA Venezia Logo

154 people viewed this question

Ask a Question

Usually answered in minutes!

Top Saeco Coffee Makers & Espresso Machines Experts


Level 1 Expert

16 Answers


Level 1 Expert

22 Answers

Shehu Pro
Shehu Pro

Level 3 Expert

1284 Answers

Are you a Saeco Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides