Question about Saeco VIA Venezia

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I got an older version of this machine supposedly slightly used. When I turn it on to warm up, the pump engages and water come from the brew head right away. The only troubleshooting the manual offers is to make sure the Brew button is off - it is off, and to make sure the steam valve is closed completely- it is closed tightly. Any suggestions would be appreciated.

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  • bcknblck May 11, 2008

    I called Starbucks and troubleshot the problem with them and was able to locate and fix it. It was the steam wand knob. When you remove the back/top there is a cam connected to the knob which they had me do some adjustments to. It had apparently become unadjusted and was not clicking when I closed the knob, which meant it was not completely closed. Once I adjusted it, the machine works properly. I have to say Starbucks customer service is excellent. Even though I did not buy the machine new and have a warranty on it they did not hesitate to spend over an hour on the phone with me troubleshooting. Thank you for you help.


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Yes those are the two things to check first when working with this machine if the pump engages too early.

The steam wand should be twisted towards you to be in a firmly and fully closed position. Please check this one more time.

Otherwise just try unplugging it and plugging it back in and see if that resets something. I think there might be a loose connection with the brew button. Try turning it on and off a few times and if that doesn't work then I suggest shaking the machine a little and opening it up and checking this button and connection and seeing if anything looks bad even though this is supposedly a gently used machine.

You could also try calling
800-334-5553. and see if they can help you out at all. They should be open right now and are available to help you Monday through Friday from 6:00 AM to 5:00 PM (PST), Saturday and Sunday from 6:00 AM to 3:00 PM (PST).

Let me know how everything goes, thanks

Posted on May 11, 2008

  • Benjamin Patri
    Benjamin Patri May 11, 2008

    no problem, glad you were able to fix it, please don't forget to rate my solution and have a good day


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Try this site for a replacement pump
good luck Ian

Posted on May 11, 2008

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Well do you have the wiring diagram for the unit? some control is feeding power to the motor you will need to trace the wires back to find out what is causing the power signal to get to the motor.Some of these models have a over pressure switch and other is a sensor that tells the pump to run due to over pressure although you dont have over pressure in the tank this sensore could be faulty therby telling the pump to turn on check those and let me know

Posted on May 11, 2008

  • Gary Davd
    Gary Davd May 12, 2008

    Just a note you should say the water was coing out of the steam wand not the brew head in your post this would have save you a lot of time


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The brew values are blocked , you need to get it serviced it will fix the issue.................

good luck...........

Posted on May 11, 2008

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