Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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I have multiple wd external drives, passports and the larger older ones of all size capabilities. I cannot open or have any computer read a couple of the books while recieving a clicking noise from it. Ton of data in it and am now wondering what other type of sytem to save that data on if I am to have problems like this with WD and how best to retrieve that information safetly as I am not a techie in any form of the word.

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It could be what is know as the click of death. See here for more info.

Posted on Sep 03, 2010

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2 Answers

WD 500G HDD suddenly un-readable; changed name to local disk, says I need to format in order to use it. I have tons of important stuff on there.


Could you confirm if the problem with the drive not being recognized is a problem with the USB cable? I have a 250GB passport and it worked fine with my XP. Once I decided to reformat it to NTFS and tried to do so by plugging into my new windows7 laptop the problems started.

Aug 21, 2011 | Western Digital My Passport Essential...

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The WD my passport is not recognized by the computer .. It was wroking fine couple of weeks ago and am pretty sure it didn't fall or something.. its not recognized and not showing on my computer .. please...


Assign a drive letter for the External drive.

  • Right Click on My Computer
  • Scroll to Manage
  • Select Disk Management
  • Locate the External drive in the lower bottom Right corner, Right Click, Select Assign Drive Letter. Ok/Close

Open up My Computer, and you should see your External drive with your new drive letter assigned to it.

Dec 31, 2010 | Western Digital My Passport Essential...

1 Answer

All my music that was on my wd are gone when i plug in my wd it doesn't show anything


Connect the WD Passport to a different computer, to see if YOUR computer is the problem.

If that does not help, any external disk-drive has two major components, inside the enclosure:
* disk-drive
* USB-to-disk-drive adapter

Open the case, and disconnect the disk-drive from the adapter, and remove the disk-drive. Connect it as a "slave" disk-drive in a desktop computer, to see if the files can be "directly" read from the disk-drive.

Oct 10, 2010 | Western Digital WD Passport 250GB Portable...

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Why can't I copy larger files than 4 maybe 5GB to my passport WD? Is there a quick way how I can change this?


Your disk is formatted using FAT32 file system. FAT32 has a maximum single file size of 4GB. Reformat your drive using NTFS file system to enable file saving larger than 4GB.

To reformat the drive:
-insert external drive
- open "My Computer", point your mouse over the drive letter of your external drive, right-click and select "Format". Select NTFS from drop-down menu under "File System".
-click "Start" button

Please note that all data will be deleted so please backup your files before formatting the drive.

Aug 25, 2010 | Western Digital Passport WDXML800UE...

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PC nor reading external WD (Western Digital) USB hard drive


Try connecting it to another computer, to see if your computer is the problem.

Try a different USB cable between the unit and your computer.

If it is still under warranty (one year?) then contact W.D. to get an RMA (Return Materials Authorization) -- then, ship the unit to them, for repair/replacement.

If the warranty has expired, open the case, disconnect the USB-to-disk-drive adapter, and connect the disk-drive as a "slave" drive in some desktop computer, to see if it can be properly "detected".

Note that W.D. has a "Customer Loyalty" program -- give them the serial-number from the disk-drive, and you get a good discount on the purchase of a new Passport from their web-site.

Jul 30, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

Apr 05, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

My WD passport will not pull up all folders and ask to format..


Run Chkdsk on the passport. To do it follow the steps.

Run the "Command Prompt" as am Administrator.
on "C:>" type chkdsk <your passport drive letter>: /f /r
after finished the check disk remove your passport and re insert it.

Apr 17, 2017 | Western Digital My Passport Essential...

1 Answer

I have a WD Passport drive that I want to use through a Targus mini USB hub. The Passport drive has power, but it will not install through the hub. Apparently wants a driver and apparently they don't have...


Hi,

The reason your full sized drive works fine and the passport doesn't is that the full sized drive has it's own power supply and only uses the USB for data transfer. The Passport drive requires much more power from the USB to spin up, so, if you want to run it through the USB hub at the very least you will need to replace the USB hub with a powered one.

As for a driver, you don't need one to use the passport on XP that's why you can't find one but the Passport does require a dedicated port(2 for Amperage on some systems) or will need to be plugged into a powered hub or it simply won't get enough juice to fire up. That is the reason it won't show up.

In short, buy a powered hub, or plug it in direct. Nothing else is likely to work.


Hope this helps figure it out

Chris

May 07, 2009 | Western Digital Passport 320GB External...

2 Answers

My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


I have the 80GB WD passport and it suddenly stopped working one day.  The unit lights up but nothing else.  Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in.  I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine.  Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive. 
Even though mine "works" again I don't recommend these drives to anyone.  They're just not sturdy enough or well designed.

Sep 09, 2008 | Western Digital Passport WDXML800UE...

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