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Paper jam on my Lexmark Z42 - Computers & Internet

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  • virgillupton May 11, 2008

    Sirs There is A paper jam That That stops the printer Sounds as though The paper is jamed when to me this sounds as though the rollers are making loud noise trying to pull the paper thru the printer. Witch it does not do. Do i nee a new printer???? Thanks

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Http://www.nodevice.com/user_manual/lexmark/inkjet_printers/z42.html
Download your manual from link and see troubleshootig instructions.
Make sure paper you use is recomended.

Posted on May 11, 2008

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Ok, the paper jam could be due to one of the following:

  • Check for paper in the paper tray
  • Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
  • Defective D-roller
  • Debris in the paper path
  • Gears not turning or broken gear
  • Defective paper tray
  • Broken input sensor flag
  • Defective input sensor board
  • Defective system cable 2
  • Defective system board
  • Exit Sensor flag (Fuser)
  • Exit Sensor board (Fuser)
  • System cable 1
If there is no bit of paper or debris stuck in the rollers, it would indicate something more serious, and in need of servicing. If your machine is under warranty, I suggest you take it back to the shop and get it replaced.
If your warranty has run out, then you'll either have to get it serviced or buy a new printer (whichever works out cheaper for you)

Hope that helps!

Posted on May 11, 2008

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Hi,

Follow these steps:

Take the paper out of the paper trays. This will prevent any more paper from being drawn into the printer to further the jam.
2Remove the cover from the housing of your Lexmark laser printer. This will expose the inner workings of the printer, and you also should be able to see the jammed paper. Pull gently on the jammed paper. In many cases this is all that is required; the paper jam should move out slowly and smoothly. Press the flashing paper jam button. This will allow the rotors to turn freely, which will facilitate the easy removal of the jam. Unplug your Lexmark laser printer if the jam persists. This will allow you to pull more firmly without the gears working against you. 6Examine the inner workings and confirm that all paper and shreds of paper have been removed. If the paper tore during the clearing, make sure none remains or it will inhibit normal printer function. Plug the printer back in, refill the paper tray and try to print again. Goodluck, Please don't forget to rate or accept the solution

Posted on May 11, 2008

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Hello there.

Please try the following tips, from the manual.

Paper misfeeds or jams Paper misfeeds or multiple sheets feed through the printer Make sure: The printer is on a flat, level surface. The paper is recommended for inkjet printers. You do not force the paper down into the printer when you load it. For example, if you are loadingletter or A4 size paper, the topedge of the paper should extend above the top of the sheet feeder. You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper. The paper guide is against the left side of the paper and it does not cause the paper to bow in the sheet feeder

Posted on May 11, 2008

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So I assume the computer is coming up with this error, Do you know whether there is paper in the printer or not that is causing this error or does the printer just think there is?

The outside panels should open up and you should see some rollers which may have paper stuck in them. Check for stuck paper or any other object and simply pull it out. Pulling paper out the way it went in won't wreck the printer.

If there isn't any object, you can try resetting the printer by unplugging it and the plugging it back in.

Let me know it neither of the above suggestions work or if you just need some more help or can provide more information on this.

thanks

Posted on May 11, 2008

  • Benjamin Patri
    Benjamin Patri May 11, 2008

    the printer is able to pull the paper in?

    Possibly multiple sheets got pulled in and are now stuck, please try pulling the paper out, shutting it off by unplugging it and then trying to print something, thanks

  • Benjamin Patri
    Benjamin Patri May 11, 2008

    No new printer is needed

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