Question about Aqua Vac Tiger Shark

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My Tiger Shark is on its third season. The first two it worked fine. This season it stopped climbing the vertical walls, so I took it back to my dealer and they sent it to The Whitmer Co for repairs. Got it back and it seemed to work within the first five minutes, but now all it does is go back and forth. It does not suction, and the thruster came on only during the first couple of minutes upon applying power (it was in the water when I turned power on).It stalls and then reverses upon encountering the slightly inclined part of the pool. It goes backward sometimes completely across the pool, but other times just reverses after about five feet and repeats the same action. The thruster needs to come on to hold it against the wall, but...no thruster!

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Get your dealer or the repair center to issue a call tag to get it back and fix it right this time. If they are a reputable repair center they will cover the return freight charge and re-diagnose the problem. It may need additional repairs than what was originally quoted and those may have an additional cost but they should at least cover the return freight to get it back to see what is wrong.

John

Posted on Sep 04, 2010

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Posted on Jan 02, 2017

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