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The fisher price ixl when turned on its just a black screen...and when trying to turn it off it wont turn off. The batteries are brand new and it wont do anything. I have only had it for a month and it worked fine until yesterday. What could be wrong with it?

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We're having the exact same problem with our daughters iXL, she was playing with it all the sudden the screen went black so we changed the batteries. That didn't work so we got out the manual and it said to use a Q-tip to clean the battery connections and replaced the batteries (we even tried different types of alkalines). We tried to call customer service but they are only available from 6am-3pm Mon-Fri in our area which is bull**** some of us have jobs where our lunch is short and we can't spend it on the phone. I'm really mad that her favorite Christmas present is now a useless hunk of plastic.

Posted on Jan 26, 2011

  • fightbackbio Jan 28, 2011

    Hello it's Fightbackbio again!! I finally got a hold of Fisher-Price and they told me that certian batch of iXL's had gotten out that had a bug in the system. Some are fixable when you call they can walk you through a fix. If that does not work (which I suggest you say nothing is working as you do the "steps") they will send you an email that is a label to mail just the player that is malfunctioning back to them. MAKE SURE YOU TELL THEM THAT YOU WILL NOT PAY FOR POSTAGE TO SHIP IT BACK IT IS NOT, I REPEAT, NOT YOUR FAULT THE GAME IS NOT WORKING. Get your brand new player and watch your child enjoy it for what it is supposed to be.

  • goldencookie
    goldencookie Nov 16, 2012

    having this EXACT problem. It just happened today. We are very responsible with it too. I never let anyone other than my son play with his IXL and he is always supervised. I turned it on for him this evening and I got the initial start-up screen...then nothing....and it won't turn off. I've tried resetting it...I've tried changing out the batteries...nothing.

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I am Also Having the same issue nothing is working I plugged it and nothing,,,,, it has a snow screen but will not turn on on its own

Posted on Jan 06, 2013

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I am having the same problem with my sons ixl. Does anyone have the answer on how to correct??

Posted on Jan 02, 2011

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Posted on Jan 02, 2017

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http://service.mattel.com/us/technicalproductdetail.aspx?prodno=R9703&siteid=27&catid=520

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