I bought this printer yesterday, it didn't come with a calibration sheet. I have read how to print one manually but my printer won't do anything. It won't even turn off without unplugging it. It comes up with error code 3809. It won't cancel, won't go into the menu, like I said won't even turn off. Please help!
Error code 3809 refers to the printhead. You may try reinstalling it to make sure that is not the problem. Take it out, reinstall it, disconnect power cord from back of printer and wait for 2 mins. Then, re-connect power cord and wait until the memory card and photo tray lights go off. Turn printer on. If not solved, contact support
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Re: Kodak 5500 All in One Printer
Was this new or a refurb? If new, return it if the follwoing does not work: Install the supplied software and walk through the setup on your home computer. Connect the USB cable when prompted. You should be able to scan, print, etc. If this fails, there is a problem with your printer, and you should get a replacement.
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You may have a faulty printhead. I just purchased a new one and had a time with it. Awful color in picture. Kodak sent me a new printhead and new ink tanks. Now it works great. You may have printhead trouble also, contact Kodak for help.
I think it may be a faulty printhead. Phone or email Kodak, email email@example.com or phone 1-800-421-6699. option 1.
If its a bad printhead Kodak will send you a free one by overnight air. will also send you a free black and color ink ,cannot beat that.
First of all, you only need to calibrate the printer once (when you first set it up). Second, you can calibrate it on regular paper. Third, if you can print pictures without a problem, then you should not worry about the calibration page at all.
If your product is still within the warranty period from KOdak then you can call them up for some step by step troubleshooting to help you with your problem and as well they can replace the printer if defective.
Try this first
Calibrate your printer, then print a demo sheet.
If paper is in the photo paper tray, remove it.
Load photo paper into the photo tray.
Fan the paper to keep the sheets from sticking together.
IMPORTANT: Do not overload the photo tray.
Load a maximum of 20 sheets into the photo tray, with the Kodak logo facing up.
Engage the photo tray by pushing it in until it stops.
Calibrate your printer.
Select Calibrate Printer, then press Start.
Wait for your printer to print the calibration sheet.
Place the calibration sheet face down on the scanner glass.
For the 5300 AiO printer, place the sheet on the front right corner of the scanner glass.
For the 5500 AiO printer, place the sheet on the left rear corner of the scanner glass.
Wait until "Calibration complete. Remove calibration page from scanner glass. Press OK to continue." appears on the LCD display.
Remove the calibration sheet from the scanner glass, then press OK.
Print a demo sheet.
Disengage the photo tray by sliding it towards you until it stops. When the photo tray is disengaged, the main tray is active.
Select Print Demo Page, then press Start.
Wait for the demo sheet to print.
Then call them if issue Persist at these numbers:
In the U.S. and Canada: 1-800-421-6699
In Australia and New Zealand: 1800 793 895
To calibrate the printer right click on the printer icon and open the status monitor once you open it there is 3 symbols on the top right of the box one looks like a hammer and wrench in an x configuration, next to that is an i for i for about and a ? for help. Click on the x which is Maintenance it will bring up a new box which has 2 options calibrate and printhead cleaning when you chose calibrate it will print a calibration sheet which you then need to put into the scanner portion and press the start button, these instructions will also come up on the screen when you go through the process.
Hello, you can print a calibration sheet from the front panel of the printer. Hit menu on the panel of the printer and scroll down to calibration printer and hit ok. Then hit ok on print calibration page and it should proceed to print a calibration page. After it is done printing, it will tell you to scan the calibration sheet.