Question about Arris WR850G Router (DHWR850G)

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Hi Motorol is not working

Not working

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  • Dave117
    Dave117 May 11, 2010

    Please give us more information.. Are there lights on the front of the device? Meaning, have you checked the power supply? Can you plug in a 'wired' pc? Meaning a standard ethernet/RJ45 cable & see if it shows up in control panel, then network connections? Also you need to explain whats not working..? Is the Motorola not working or is it a pc not working that you expect to get an internet connection on??



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-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and configure the router settings
Step 7: test the Internet connection.


configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work

Posted on May 12, 2008


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