Question about Rheem Water Heaters
This covers just the basics on no burner flame or pilot outage issues on
standard tank gas water heaters and does not pertain to tankless or
instantaneous heaters. As always, safety first; if you do not understand
what you are doing, do not attempt to make repairs on your own. This is
just a guide to help you figure out what may be wrong.
1) Let's take care of the obvious things first. If you have a propane gas water heater, make sure you are not out of gas! Go to the tank, lift the lid, look at the % gauge. If it's pointing at 5% or less, you may be empty or about to run out of gas. If it says you have plenty of gas, make sure the gauge is not sticking and bang the lid down. If the gauge drops down to 5% or less, order a gas delivery.
2) Remove the panel on the water heater to view the burner. Is the pilot still lit? Yes, then make sure the control knob is in the "ON" position. Also make sure the temp dial is not on "Vacation" setting or set at a very low temp setting. Typical dial settings are at medium "arrow" selection or "A" selection.
3) Is the pilot flame out? If you smell gas, do not attempt to light. Turn gas off at shut off valve on gasline to water heater and call your gas co. Otherwise, follow the manufacturer's lighting instructions on the water heater to relight. Pilot still won't light? Then you may have a dirty pilot orifice that needs cleaned. Or if you were out of gas and just got filled, you may have air in the lines and lighting the pilot will take longer than normal to light. It's best to have the gasman light this when he is there to fill your tank. It's also possible you have a control that is locked out or defective, which will require a serviceman to repair or replace the control.
Let's say you get the pilot flame lit. When you release the button, does it stay lit? No, then you might not have held the button down long enough, Try again. Still goes out? Is the pilot flame a strong blue color and actually making the thermocouple red hot? If so, and it won't stay lit, replace the thermocouple. Or is it a lazy yellow flame? If so, it may have burn't the tip off the thermocouple and it will need to be replaced. This condition is caused by a dirty pilot orifice, which will need to be cleaned with a broach to prevent it from ruining the new thermocouple you install.
4) Ok, let's say you relight the pilot and get the main burner to light as well, but later they both go out again. This only happens, of course, after the service tech has left. With it still off, get a flashlight and look inside the access panel in the area above the main burner? Do you see a lot of black soot build-up? If so, this make be causing your problem. Have your water heater serviced. If no soot, then check for blockage in your vent. Look for a bird nest or even a dead bird. Your vent cap is either going through your roof or through a wall to the outside. You'll need a ladder to check either. If it has bends and elbows, check those out for blockage too.
5) No blockage? Sometimes a vent is installed wrong (like under an eave) or you are getting a strong down draft. Make sure your vent cap is still attached on top of your vent too. Strong winds can blow out the pilot flame.
6) Here's another test you can do, if the pilot and burner shut down. Relight it as you did before and with the burner lit, reinstall the access panel. Now light a match at the draft diverter (standard water heaters have these on top which connect the water heater to the venting) Blow out the match near the edge of the draft diverter and watch where the smoke goes. (Shining a flashlight there also helps you see the smoke better) If it gets pulled into the draft diverter, it's working properly, pulling outside air in. If the smoke gets pushed out, you have a drafting problem. To make matters worse, you are also allowing carbon monoxide into the home. Have your water heater serviced immediately. I also recommend having a carbon monoxide detector located on every level in houses that have gas or oil appliances.
These are just a few ideas to help you figure out your common lighting issues. There are other issues that I did not cover, which may require a repairman. I hope you find these useful. If you still have concerns, please ask away! That's why we are here! Douglas
Posted on Sep 03, 2010
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Posted on Jan 02, 2017
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