When I turn off the power the lense will not retract. When I turn it on again, the message on the LCD screen says to "Turn the Power off and on again" which I have tried. It keeps trying to close, but appears to be stuck.
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Openings the lense is the last thing you want to try. If you dropped your camera, you may have to. If you did not drop your camera, some dirt somhow got on the sides of the lense and they prevent your lense from closing or opening 100%
Try this first
turn it on and the same time pull the lense out. Your lense may not be open all the way out. OR
Clean the side (outside) of the lense. While turning your camera OFF, push on the lense in NOT too hard. Try that a few times, If the lense retracted 100% or near 100%, just push the lense in a little harder untill it is 100% retrected. Turn it on, It may work now.
You definitely have some dirt on the outside of your lense. You need to keep it clean by holding cloth on the outside of the lense. Turn the camera off. If the lense does not retract fully, while turning it off, press on the lense (up and down motion with the lense motion) very softly for a few times. The lense should retract 100% inn. If not %100 retreacted, but almost 100% retracted push the lense a little harder in until it retracts all the way in exactly the normal position. That should take care of your problem. Good luck
1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard foe a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal.
2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inpect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on and your camera would be back to normal.
The problem is 1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal. If the lense does not retract, but goes up and down when you turn it on or off, Clean the sides of the lense and while turning the camera off push the lense in NOT too hard for a few times. If it retrected 100% or most of the way inn, push the in a little harder untill it is 100% retracted in. Now your camera should be back to normal.
2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damaged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.
Hi Jeanice21, I just posted the same problem a few minutes ago with my SD400. I followed a few steps of the suggested solutions and here's what worked for me.
1) take apart the front and back by unscrewing the six screws holding the camera together 2) on the left of the flash, there are two little retangular holes with grooved dials in them 3) using a little flat head screwdriver, push up or down to turn the grooves while power up in the movie or capture mode 4) the lens retracted at this point and my camera started working again. Good luck!
While turning in off softely press the lense in and out a couple of times. The lense would retract. If not fully, but most of the way, push the lense a little harder in until completely retract. If you turn it on, I should work fine. The reason the lense does not retract is most likely some dust in there somewhere. If it did not help, you would have to open the lense and clean it and close the lense.