Question about Sony Cyber-Shot DSC-P100 Digital Camera

2 Answers

Lense Will Not Retract

When I turn off the power the lense will not retract. When I turn it on again, the message on the LCD screen says to "Turn the Power off and on again" which I have tried. It keeps trying to close, but appears to be stuck.

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  • Shorcos May 11, 2008

    I had already accepted the first solution (bumping the camera lightly against the palm of my hand) which was also your first suggestion. I guess since I had already accepted the first solution, I was not given an opportunity to rate the second solution. If there is a way to rate it, let me know.

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2 Answers

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Hi,

try this out it worked for most of them who had a similar problem like urs:

Gently tap it twice at the end of the camera to ur plam and it will work again.
just tap it very lightly against the bottom of the camera holding it upright

Goodluck,
Please don't forget to rate the solution

Posted on May 11, 2008

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  • Master
  • 3,037 Answers

There is most likely a small object such as a piece of sand stuck in the lens area or a gear is broken.

Two things to try.

1. Gently bump the camera on the side to dislodge the piece of material.

2. Open it up and find the area and see what is causing the problem.

usually option 1 works but option 2 or taking it to a repair shop for them to do it is the only other option. The pieces are very small and hard to deal with for an unexperienced person.

Please let me know if you have any questions on anything I have said or if you need further help, thank you and good luck

Posted on May 11, 2008

  • Benjamin Patri
    Benjamin Patri May 11, 2008

    hi, was there any problem with my solution since you did not rate it?

    Please let me know, I enjoy all feedback that I get.

  • Benjamin Patri
    Benjamin Patri May 11, 2008

    well, the only way to rate it is to unrate the first one I believe, and since you didn't rate mine, I get no credit towards the solution even though I posted a solution first. so thank you and have a good night

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According to Sony, storing the camera lens-down in a warm area for an extended period (a week) can help re-lubricate the retractor drive in cases like this.

This camera seems to have a predisposition to lens retraction problems. Try some gentle nudging, Even a small piece of debris can jam the mechanism, so it might just need a little push or pull.

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Openings the lense is the last thing you want to try. If you dropped your camera, you may have to. If you did not drop your camera, some dirt somhow got on the sides of the lense and they prevent your lense from closing or opening 100%

Try this first
turn it on and the same time pull the lense out. Your lense may not be open all the way out. OR
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Good luck!!!!!!!!!!

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You definitely have some dirt on the outside of your lense. You need to keep it clean by holding cloth on the outside of the lense. Turn the camera off. If the lense does not retract fully, while turning it off, press on the lense (up and down motion with the lense motion) very softly for a few times. The lense should retract 100% inn. If not %100 retreacted, but almost 100% retracted push the lense a little harder in until it retracts all the way in exactly the normal position. That should take care of your problem. Good luck

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1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard foe a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal.

2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inpect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on and your camera would be back to normal.

Good luck!!!!!!

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The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
If the lense does not retract, but goes up and down when you turn it on or off, Clean the sides of the lense and while turning the camera off push the lense in NOT too hard for a few times. If it retrected 100% or most of the way inn, push the in a little harder untill it is 100% retracted in. Now your camera should be back to normal. 2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damaged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

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I hope it helps,

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