Printer is not copying or printing but everything else seems fine. what is going on? I've cleaned the heads - the color and black ink in fine on the test pages. Thanks for some info. It may be cheaper to replace than purchase a new print cartridge. Any suggestions.
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Not normally but the black print head nozzles maybe blocked. Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles. If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive. It may be more cost effective to buy a later model and better printer than replace the print head.
Are you scanning both black and white and color the same way? The ADF (automatic document feeder) uses a different scanning area than when you place the document on the scanning glass. If you open the scanner cover, look to the left of the main scanner glass to the narrow strip used for the ADF. Make sure this narrow strip is clean -- no ink or white-out or scratches. This can make your copies look dirty or smudged.
If deep cleansing via software doesn't work then you've got to manually clean your print head unit. Sometimes you'll have to bite the bullet and get a replacement print-head unit ($$). If you're at the stage that you're considering replacement, then you've got nothing to lose by cleaning the print-head unit yourself. It's simple. Remove all ink cartridges first then remove the print head itself. Place the print head unit in a saucepan of warm (NOT boiling hot) water and leave to soak for an hour. (Protect your clothes - it gets messy) After an hour, flush the printhead unit under a running tap. Don't run the water too fast or you may damage the unit) You should flush until the water runs clear. Do not attempt to clear the nozzles with anything other than water - they are very fine needle jets and you will damage them!! If needs be, return to saucepan and leave to soak in warm water again and repeat process. When you are satisfied that the printhead is clean, you need to dry the unit thoroughly. Shake as much water from it as you can then pat it gently dry. Next place it on some absorbant kitchen paper and put the unit in a warm place to thoroughly dry (Overnight in a warm airing cupboard would be good). Once dry, refit the unit put in (Preferably new - but I've used existing one's without problem) cartridges and run a cleaning cycle. Your printer should now work as if new!!! - In Most cases!! - sometimes though, you'll either have to replace the print head unit - which sometimes can be more expensive that simply replacing the printer. What have you got to lose though eh? CLIVUSS
Sounds to me your print head is plugged up. This is not usual though because the majority of people use black ink much more. So, in your printer utility, do a deep cleaning. If that does not work, there is a thing called a purge unit in it. This is a usual way of draining waste ink to a pad that soaks it up. if the hose, or other parts are clogged, it backs the ink up and causes the print head to clog. If this is the start of it, do not waste your ink cleaning, and try not to let it sit too long. Contact canon, and let them kno what you think it is.