Question about Dell XPS M1330 Notebook

4 Answers

Hello, I've got a Dell XPS M1330, I bought it at ebay and it got this problem, I thought it was just driver issues that it only display the native resolution wrong, it's supposed to be 1280 x 800 but it just keeps on 1024 x 768, also the right hand side of the display is all black, although it did worked before, I see the light from the ccfl bulb that it's working on that side, no screen damages whatsoever. I've reinstalled Windows 7 but nothing. I would like to say that the lcd video cable was really hot but I just replaced it and it's not hot anymore. Is there any way that a component of the LCD board got burned or something? Also, if I plug it to an external monitor it does shows up everything nice and correctly. Specs: Dell XPS M1330 Intel Core 2 Duo - 1.8GHz 250GB HDD 13.3" - LCD Display 1280 x 800 2GB DDR2 RAM If you need more info let me know, thanks! NOTE: Just found on google that someone had a similar problem but it was just his connector that got unplugged. I'll add the link here: http://en.community.dell.com/support-forums/laptop/f/3519/p/19308034/19602770.aspx

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  • Raul Godinez Sep 11, 2010

    Added info: I've just got a replacement lcd screen (same version, resolution and lcd) but it's the same with this one, i've read on some google pages that it's hardware malfunction. On my driver manager it shows on the "Monitors" 'Display Flat Panel (1024 x 768Hz). On the BIOS it says 'unknown display' or something like that. Like I said it did worked before but now it's not working again.Here's a picture I just took at it if someone didn't understand me. Thanks.
    http://www.glowfoto.com/static_image/11-...

  • Raul Godinez Sep 11, 2010

    Thanks for the promp reply, I left this comment an hour ago. Here it is:

    I've just got a replacement lcd screen (same version,
    resolution and lcd) but it's the same with this one, i've read on some
    google pages that it's hardware malfunction. On my driver manager it
    shows on the "Monitors" 'Display Flat Panel (1024 x 768Hz). On the BIOS
    it says 'unknown display' or something like that. Like I said it did
    worked before but now it's not working again.Here's a picture I just
    took at it if someone didn't understand me. Thanks.

    http://www.glowfoto.com/static_image/11-...

  • Raul Godinez Sep 11, 2010

    Hello,

    I've posted a comment on my first post, it says that I've got a replacement LCD and it does the same thing, on the device manager where it says 'monitor' it says: digital flat panel (1024 x 768 60Hz) and on the resolution options that's the recommended resolution and I can't change it to 1280 x 800. I've attached a picture on my comment, thanks

  • Raul Godinez Sep 12, 2010

    Added info: I've just got a replacement lcd screen (same version, resolution and lcd) but it's the same with this one, i've read on some google pages that it's hardware malfunction. On my driver manager it shows on the "Monitors" 'Display Flat Panel (1024 x 768Hz). There's only one option on the refresh rate which is 60hz. On the BIOS it says 'unknown display' or something like that. Like I said it did worked before but now it's not working again.Here's a picture I just took at it if someone didn't understand me. Thanks.http://www.glowfoto.com/static_image/11-...

  • Raul Godinez Sep 12, 2010

    Added info: I've just got a replacement lcd screen (same version, resolution and lcd) but it's the same with this one, i've read on some google pages that it's hardware malfunction. On my driver manager it shows on the "Monitors" 'Display Flat Panel (1024 x 768Hz). There's only one option on the refresh rate which is 60hz. On the BIOS it says 'unknown display' or something like that. Like I said it did worked before but now it's not working again.Here's a picture I just took at it if someone didn't understand me. Thanks.http://www.glowfoto.com/static_image/11-...

  • Raul Godinez Sep 12, 2010

    Added info: I've just got a replacement lcd screen (same version, resolution and lcd) but it's the same with this one, i've read on some google pages that it's hardware malfunction. On my driver manager it shows on the "Monitors" 'Display Flat Panel (1024 x 768Hz). There's only one option on the refresh rate which is 60hz. On the BIOS it says 'unknown display' or something like that. Like I said it did worked before but now it's not working again.Here's a picture I just took at it if someone didn't understand me. Thanks.http://www.glowfoto.com/static_image/11-...

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4 Answers

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I don't think this is a driver issue, I have had this similar problem with one of my laptop (Imperial StyleNote Laptop, only half screen is viewable), I tried everything, but at last I found out that I couldn't change the Hertz, it stuck to 60hz. I tried my best to repair it but to no avail, at last sent it to a service center and they told me that it's the Display Module issue, but unfortunately it couldn't be repaired, and the strange thing is that I can't use it and see everything on the External Monitor without any problem, but the resolution is not so good since I couldn't change it. In my case, the Display Module (IC that controls the display) could not be found to replace, so I gave up and had been using for another few months with an external monitor. At last, it's gone.

But since your's a Dell, I hope dell can fix it for you, replacing the module.

Please don't consider this as a solution, I am only telling you the cause and the only possible solution.

Good luck.

Thanks for using FixYa.

Posted on Sep 12, 2010

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  • Master
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Well your problem is not the resolution, it's the refresh rate. Go at the panel for changing the resolution and locate the "Advanced settings" button. Click on and choose the tab "monitor". At this tab change the refresh rate at a setting near to 50 - 60 Hertz and hit apply and ok. Close all the windows. Since everything is fine now you can try to increase the screen's resolution at the relative value. Mention that in case that the monitor comes to black DON'T DO ANYTHING. After 15 seconds will come back to the previous settings.

In case of a problem or clarification, don't hesitate to post me a reply before rejecting my answer.
If you are satisfied, accept my solution.

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Stelios
direct fixya link: http://www.fixya.com/users/technical114

Posted on Sep 11, 2010

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  • Master
  • 2,047 Answers

The problem with your unit is the screen. had a similar problem and it was because the screen got hit by something this causes the screen to display wrongly. If you have replaced the lcd cables and it is still displaying the black part you have to replace the screen. The resolution is caused by a program which runs on your device and is not compatible with the original resolution therefore the adjustment in resolution.
Hope this solution has been helpful?

Posted on Sep 11, 2010

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  • Dell Master
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Hi,
if the external display is working fine and you have already replaced the LCD cable.90% chances are the LCD needs a replacement. Damage on the motherboard is not that likely. You can call Dell technical support.They now can repair LCDs, which they use to repair earlier.
Dell's out of warranty repair department 1-800-288-4410

Thanks for using Fixya
Proton

Posted on Sep 11, 2010

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http://search.dell.com/results.aspx?spf=XPS&ssysid=XPS_M1330&ssysn=M1330&s=dhs&c=us&l=en&cs=19&ec=&ira=False&cat=sup&subcat=dyd&rf=all&evl=&nk=f&k=Dell+XPS+M1330+drivers&p=1&nf=&rpp=12&sort=K&%7Esrd=False&ipsys=False&advsrch=False&p=1

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