Question about KitchenAid KAWS750L Top Load Washer

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Kitchenaid top load washer will not spin

I'm working on a top load washing machine over the phone. the washing machine will not go into the spin cycle. I had my buddy lift the top cover to access the door switch and jump it to no avail. the top coer is still open so that could be the problem. he says when he sets the washer to spin, he can hear the timer ticking.

Any help is much appreciated.

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