Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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I have a Whirlpool side-by-side refrigerator and the ice maker works find but it will not dispense the ice. You can hear the motor turning but the dispenser will not turn.

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Posted on Jan 02, 2017

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Could be blocked up in the shute. remove all ice from the freezer and check that the ice shute (leading to the dispenser outlet) is clear. Let the freezer create a batch of ice (normally about 4 to 5 hours) and see if it dispenses then. If not , it could be a failed auger motor. That is the main corkscrew looking drive which pulls the ice into the shute. Check the icemaker in the freezer, and look for a button on the side or underneath the icemaker. Most manufacturers put one there to test the icemaker. Press the icemaker ice dispenser button and see or hear if the auger is turning.

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Andy_hall800, we're sorry to learn of your experience with the ice maker on your Refrigerator. We apologize, but we wouldn't be able to provide you with any technical assistance due to we aren't certified Technicians. We recommend service.

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Open the door and hold the door switch down and try the ice dispenser. Do you hear any thing. Take all the ice out of the bin and try. Anything? Take the bin out and try. Anything? The motor is behind the back cover where the bin sits. See if you get power to it using a voltmeter. If your are, probably bad motor. If not dispenser switch.

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1 Answer

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The auger motor and coupling in the rear may be frozen and won't turn.
Remove the ice bin.
Place a screwdriver or similar device in the forks of the auger and twist counterclockwise till it moves. The replace the ice bin and try again.
It will be difficult to move.
If that does not work. Turn off the fridge and use a hair dryer to hrat the auger gear and motor till it frees up.

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1 Answer

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When you press the lever to dispense the ice, there are multiple switches being activated. Chances are, the one that moves the motor to turn out the ice is bad. Or that motor itself is bad.

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I ASSUME THAT THE UNIT IS MAKING ICE BUT NOT DISPENSING IT.YOU NEED TO CHECK IF THE MOTOR THAT ROTATES TO DISPENSE ICE IS WORKING OK.THE BEST WAY TO DO THAT IS REMOVE THE ICE DRAWER COMPLETLY AND CLOSE THE DOOR AND LISTEN FOR A LOAD ROTATING NOISE.IF YOU DONT HEAR ANY OPEN THE DOOR AND TURN THE MOTOR SHAFT AND SEE IF IT TURNS FREELY.IF IT DOES NOT THAT IS YOUR PROBLEM GET THE MOTOR CHANGED.FEEL FREE TO ASK ANY OTHER QUESTIONS.GOODLUCK.MOHAMED

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1 Answer

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On advice from the tech I removed acess door. It was covered by frozen moisture.
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The icemakers won't make ice if the temperature is not below a certain set point. Varies between manufacturers. Try making the temp colder.

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