Question about HP Officejet J5780 All-In-One InkJet Printer

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Not receiving fax;

Everything seems good,fax test shows ok, don"t know about (ECM) would liketo turn ECM off? but how.

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Hi,
Follow the steps below to change the ECM setting from the control panel.

  1. Press Setup.
  2. Press 5 and then press 6 to access the Error Correction menu.
  3. Press the right arrow key not receiving fax; - c00833950.jpg to select On or Off.
  4. Press OK.
Follow the steps to check the basic fax troubleshooting
CLICK HERE

Posted on Jun 06, 2008

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I keep getting error message 388 whenever I fax to any number. I have been able to receive faxes. My all in one is an HP officejet pro L7580


Hi there,

You probably need to run the fax test to check if the fax mechanism is working fine.

Click on Setup Button ( ranch like symbol ) on the printer front panel.
Scroll down till you find Tools ( press ok )
Check for Run Fax Test ( Press OK )
It will print the test results and everything should pass.

To solve your fax issue, follow the steps below.

Click on Setup Button
Check for Advanced Fax Setup ( or Basic Fax Setup ) - Press OK
Look for ECM ( Error correction mode ) - Press OK
Turn the ECM OFF

Try to send fax. It Should work.

Regards,
Ron


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

May 16, 2011 | HP Officejet Pro L7580 All-In-One InkJet...

Tip

HP All-In-One can send but cannot receive fax or can receive but cannot send


One of the most common problems with HP All-in-One Printers is that they can send out fax but cannot receive or they can receive fax but cannot send. Now, what more could possibly be the problem if you are sure that your connection cables are correct and properly setup? Well, most people don't know that this is more often than not, caused by the ECM feature of the fax.

ECM or Error Correction Mode is used by fax machines during transmission. This feature is used to eliminate transmission problems especially when you have a "dirty" or noisy telephone line or a very poor signal can result to fax failures. ECM mode, when is turned ON is supposed to check for errors and glitches and is supposed to make the reception or transmission of faxes come out successfully.

However, for some reasons, the ECM mode is not supposed to be performing well with its feature. Especially if the user has a problem with the telephone line, the more that they cannot receive or transmit a fax. It is then recommended that your HP All-In-One printer's ECM fax settings be turned OFF. To do this, follow the steps below:

1. On your printers front control panel, press the button with the wrench symbol; this is the Setup button.
2. Press the right > or left < arrow until you see Advanced Fax Setup then press OK.
3. Press the right > or left < arrow until you see Error Correction Mode; again press OK.
4. Press the right > or left < arrow until to select Error Correction Mode OFF. Press OK to confirm.

That's it! You may now try to send out a fax or ask a friend to send you one.

on Mar 07, 2010 | Printers & Copiers

Tip

HP All-In-One can send but cannot receive fax or can receive but cannot send


One of the most common problems with HP All-in-One Printers is that they can send out fax but cannot receive or they can receive fax but cannot send. Now, what more could possibly be the problem if you are sure that your connection cables are correct and properly setup? Well, most people don't know that this is more often than not, caused by the ECM feature of the fax.

ECM or Error Correction Mode is used by fax machines during transmission. This feature is used to eliminate transmission problems especially when you have a "dirty" or noisy telephone line or a very poor signal can result to fax failures. ECM mode, when is turned ON is supposed to check for errors and glitches and is supposed to make the reception or transmission of faxes come out successfully.

However, for some reasons, the ECM mode is not supposed to be performing well with its feature. Especially if the user has a problem with the telephone line, the more that they cannot receive or transmit a fax. It is then recommended that your HP All-In-One printer's ECM fax settings be turned OFF. To do this, follow the steps below:

1. On your printers front control panel, press the button with the wrench symbol; this is the Setup button.
2. Press the right > or left < arrow until you see Advanced Fax Setup then press OK.
3. Press the right > or left < arrow until you see Error Correction Mode; again press OK.
4. Press the right > or left < arrow until to select Error Correction Mode OFF. Press OK to confirm.

That's it! You may now try to send out a fax or ask a friend to send you one.

on Dec 02, 2009 | Printers & Copiers

1 Answer

Toshiba E455 w/fax kit is not sending and receiving faxes well. Our phone vendor is saying that the baud rate is set too high on the Toshiba's and our system cannot handle it.???? Is this true?


Granted I only have 27 years in the copier/fax/printer service business but I have never heard of the fax comunication speed being set to high for a phone line to handle. If you get some or most faxes ok then I tend to suspect ECM being the cause in these cases. ECM stands for Error Correction Mode. I do not know how to tell you to check it on your machine as I am not familiar enough with the 455 but you need to check your fax settings and try turning ECM mode to OFF. It stll could be phone line related but turning off ECM will fix most of those issues.
Good Luck and Thank You for using Fixya.

Jan 01, 2011 | Toshiba e-Studio 350 Copier

1 Answer

My HP fax 6500 is sending fax but is not receiving fax


Hi,

There could be several reasons for it. the basic one is..

Press SETUP Button on front panel
Scroll to Fax setting or Advanced Fax settings - Press OK
Check for Error Correction Mode or ECM - Press OK
Turn the ECM Off - Press OK

Try to receive fax.

Oct 29, 2010 | HP Officejet 6500 Wireless All-in-One...

2 Answers

Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there


    1. On the product control panel, press the setup button (c01661990.gif ).
    2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , and then press the OK button (c01335940.jpg ).
    3. Use the right arrow key (c01661991.jpg ) to select ECM , and then press the OKbutton (c01335940.jpg ).
    4. Use the right arrow key (c01661991.jpg ) to select Off , and then press the OK button (c01335940.jpg ).
    5. If the ECM is off try turning it back On
    6. Check All these other settings
    7. Press the Setup button c01661990.gif Go to Advanced fax settings and check if the Fax speed is set to medium

          Oct 24, 2010 | HP Officejet 6500 Wireless All-in-One...

          1 Answer

          Will not receive incoming fax. Everything tests OK


          First, Connect the Phone line in Line 1 EXT at back of printer

          Check the No. of Rings on your Answer machine.
          If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
          And you need to turn off ECM on the Printer setup

          Press Setup button
          Scroll till you find Fax Settings - Press OK
          Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
          Check for ECM - Error Correction Mode - Press OK
          Turn it OFF - Press OK
          Check for Auto Answer option - Turn it ON too.

          Try to receive Fax.. it should come thru.

          Jul 01, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

          1 Answer

          We keep getting an error code 344* when we are trying to transmit a fax. What can we do to fix this?


          Error 344 means :-

          The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
          The remote user has pressed the Stop button while the remote machine was receiving.
          Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

          Solutions :-
          1. Attempt to send the fax again when telephone-line conditions have improved.
          2. If the fax session was using error correction, disable ECM.
          To disable ECM Press :-
          1. Press Setup .
          2. Press the Down arrow (c00326489.gif ) repeatedly until Advanced Fax Setup displays.
          3. Press OK .
          4. Press the Down arrow (c00326489.gif ) until Error Correction Mode displays.
          5. Press OK .
          6. Press the Right arrow (> ) until either OFF or ON displays.
          7. Press OK .
          8. Send another fax to verify that the ECM is enabled or disabled.
          Check the Phone Cable connected with the printer.
          Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

          Try to print a fax test page.
          1. On the control panel of the product, press the Setup button (c01361401.gif ).
          2. Press the Right Arrow button (c01185072.jpg ) to select Tools , and then press OK .
          3. Press the Right Arrow button (c01185072.jpg ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.
          Now Do this :-
          1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
          2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
          If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

          May 10, 2010 | HP OfficeJet 7310 All-In-One InkJet...

          1 Answer

          Our Epson Sylus CX9400Fax Series is not receiving or sending faxes. We have already done the phone call to India thing for 90 minutes. All settings were changed and tested. They are now back to factory...


          Ok, here's a check list for you.
          SENDING

          Check the following:

          • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


          • Make sure that your recipient's fax machine is turned on and working.


          • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


          • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

            Follow these steps to turn off the ECM setting:

            1. Press Setup.


            2. Select Fax Settings, then press OK. You see this screen:


            3. cp_display_141_er.gif

            4. Select Communication, then press OK.


            5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


            6. Press OK.



          RECEIVING


          Try the following if you can't receive a fax:

          • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


          • To receive faxes automatically, make sure the Auto Answer light is turned on. To turn it on, press the Auto Answer/Space button.

            cp_display_142_er.gif



          • Make sure paper is loaded.


          • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


          • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

            Follow these steps to turn off the ECM setting:

            1. Press Setup.


            2. Select Fax Settings, then press OK. You see this screen:


            3. cp_display_141_er.gif

            4. Select Communication then press OK.


            5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


            6. Press OK.

          Mar 03, 2009 | Epson Stylus CX9400 Photo Printer

          1 Answer

          Error Code 244


          It seeme the fax no you are trying to send fax does not receive fax in higher speed or might be it is a older fax machine than the one you have.
          Try reducing the fax speed on your machine and trun off ECM mode.

          Press Menu / Setup> Press the right arrow key till you see advance fax setup> and press Ok> Again press the right arrow key to locate fax speed> and press Ok> and reduce fax speed to slow> Press Ok. and cancell to come back to the main screen.
          To disaable ECM mode>
          Press Setup .
          Press the Down arrow repeatedly until Advanced Fax Setup displays.
          Press OK .
          Press the Down arrow until Error Correction Mode displays.
          Press OK .
          Press the Right arrow > until either OFF or ON displays.
          Press OK .
          Send another fax to verify that the ECM is enabled or disabled.

          Check the link bellow for a detail of all fax error codes:

          http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=391194

          Good Luck

          Sep 25, 2008 | HP OfficeJet 7410 All-In-One InkJet...

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