Question about SanDisk Sansa e250 MP3 Player

1 Answer

My Sandisk will turn on, but after trying to refresh it's database, the screen blacks out. The blue scroll light stays on so I know the MP3's not off. I have to hold the menu button down for a few seconds to be assured that the player is off. I've been told there might be too much on it, and have tried connecting to a computer to delete anything I could, but the computer doesn't recognize the player. When plugged in, the MP3 simply turns on, tries to refresh, and blacks out again. Another solution I've been given is to hold the 'hold' button and the 'menu' down until the player shuts itself off, and then to turn it back on and the memory will be wiped. So I have tried. But it does the same thing. How do I fix it?

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  • kakima Sep 02, 2010

    Do you have a microSD card installed? If so, remove it and then press and hold the power button for fifteen seconds.

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Having gone over a month without a response, I assume my suggested reset solved the problem.

Posted on Oct 11, 2010

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