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Master
2,035 Answers
- Posted on May 13, 2008
Re: Blank lines and doesn't feed properly
Please clean the print nozzles :
- Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
- Use the towel to wipe the printhead of the cartridge on the
bottom (where the ink comes out). Wipe the printhead horizontally in
one direction only (left to right).
- Continue doing this until it looks clean.
- Then dab the cartridge on the towel to make sure the ink is flowing.
- Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.
- Look for a shiny piece of metal underneath the contacts at the back of the carrier.
- Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.
- Paper jam:
If the paper is lodged too far into the printer and can't be removed:
- Press the power button to turn the printer off.
- Pull firmly on the paper to remove it. If you can't reach the
paper because it is too far in, raise the front cover and remove the
paper from the front of the printer.
- Close the front cover.
- Press the power button to turn the printer back on.
- Resend your document to print.
Ensure that:
- The paper is a recommended paper for inkjet printers.
- You do not force the paper down into the printer when you load
it. For example, if you are loading letter or A4 size paper, the top
edge of the paper should extend above the top of the sheet feeder.
- The printer is on a flat, level surface.
- The left paper guide is against the side of the paper.
- You do not load too much paper in the sheet feeder. Depending
on the thickness of your paper, the sheet feeder can hold up to 100
sheets of paper.
- The left paper guide does not cause the paper to bend in the sheet feeder.
- Your printer feeds regular paper as expected. If regular paper
feeds without causing problems, load the envelopes vertically against
the right side of the sheet feeder. Make sure the paper guide is
against the side of the envelopes.
- Envelopes or the appropriate specialty papers are selected in the printer driver.
- You are using a paper or envelope size supported by your printer.
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