Question about Epson Stylus RX500 All-In-One InkJet Printer

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I have an epson stylus photo RX500. When I turn it on it imidiately gives me an error message. saying to see documantation.. My compouter says that parts inside your computer are at the end of their service life. I called Epson and they tell me that the foam at the end of the carriage is probably saturated. I cannot move the carriage over to get at it. Can you tell me how to do that? thank you

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Hello.

The error you are getting is the protection counter error.

The amount of ink discharged by the printer has reached the maximum value allowed and the printer requires to be reset.

To clear the error, follow the instructions that you find here:

http://myprinter.altervista.org/simplefaq/mysimplefaq.html#counter

Once the error has been cleared, the printer should be Ok.

However to avoid further problems, you check and clean the waste ink pads where discharged ink is stored.

To reach the pads you have to disassemble your printer. You can find an exploded diagram here:

http://www.compassmicro.com/parts.cfm

Pads to clean (or replace, CompassMicro should sell them) are parts #553 to #556, #540 and #541 listed at page #4.

Please note that CompassMicro is just a suggestion. I have not personally used this site.

Hope this helps.

Posted on Sep 02, 2010

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Epson Stylus Photo RX500
TROUBLE SHOOTING GUIDE

Question History
Step 1 WHICH MODEL ARE YOU USING? Stylus Photo RX500 Step 2 What were you doing when the problem occurred? Printing Step 3 What happened when you tried to print? No response from the device Step 4 How are you printing? From the computer Step 5 Are any of the Mode lights on? Yes Step 6 Which message is displayed on your device's control panel? None of the above Step 7 WHAT IS THE DEVICE'S STATUS? Ready Step 8 Are you able to print your device's nozzle check using the buttons on its control panel? Yes Step 9 Do you see an error message on your computer screen? No Step 10 Which operating system are you using? Windows XP Step 11 Make sure the correct printer and port are selected in the software. Does that fix the problem? No Step 12 Reconnect or reconfigure your cabling. Does that fix the problem? No
Says for you to Contact Epson
1. Based on the information you provided, here is what you need now.
http://er.epson.com:8001/start
Based on the information you provided, here is what you need now. Please contact Epson to resolve this problem with a technical support representative
(562) 276-4382
6 A.M. to 6 P.M., Monday-Friday
(Pacific Time)


If you find this helpful, pls rate me.
Thanks and Good Luck......



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Press the On button to turn off the Stylus Photo RX500. Unlock the transportation lock. Make sure that all packaging materials have been removed. Turn on your Stylus Photo RX500 again. If the error message still appears, call Epson so they can replace your printer.
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