Question about HP Photosmart D7160 InkJet Printer

2 Answers

Ink system has failed

Will not print after two weeks of two empty cart. I get an error:oxc18a0306

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  • UPRon May 21, 2008

    First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00

    photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.

    I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story

    P.S.

    I hope this story gets out to every person that had, or has a hp product and

    had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....

    I'm All For Boycotting hp!

    P.P.S.

    I hope this gets back to hp

    Ron Trovato (702) 633-4298 rtrovato@embarqmail.com

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2 Answers

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I had a similar problem of a senseless printer error code with similar useless help from HP for one of my client's HP Photosmart 7510. I also could not find any other relevant help online. But, while searching, I did notice a suggestion to clean the contacts. When I removed the ink cartridge carrier, I noticed a large build-up of ink around the nozzles. Cleaning out the carrier did the trick for me. It couldn't hurt to give it a try.

Follow the steps below if you need them. And, please click "Yes" below if this has helped you at all.

Remove the carrier: Open the printer to access the ink cartridges. Slide out the ink cartridge carrier if it is parked. Remove all of the cartridges. Then flip the lever to the right of the carrier. Grasp the carrier using your thumb on one side and index/middle finger on the right, both near the top, and pull straight upward. Careful, yours may be more full of ink than my client's was.

Clean the carrier: Wash the carrier in a sink with warm/hot water at various angles until all noticeable ink is cleared away. Briefly wash water directly into the carrier's induction screens which contact the sponges of the ink cartridges. This may help a little to flush any ink from the nozzles which might have dried in them while the printer was inoperable.

Remove most of the water: Shake the carrier downward (only while upright) and tip the carrier forward and side ways. But, be careful since some ink will still be contained in the carrier's ink channels. Pay close attention to the induction screens. If you tip it too far or shake while inverted, ink may splash out through the screens or drain back onto the carrier. If this does occur, repeat the cleaning procedure.

Note: Do not attempt to drain all of the ink from the channels, whether through the induction screens or through the nozzles on the underside of the carrier.

Dry the carrier contacts: Lightly wipe the tiny metallic white squares on the backside of the carrier with a dry paper towel. Spot dry the surrounding area, including the nozzle arrays on the underside of the carrier - dab, don't wipe. You should get ink spots on the towel from the nozzles. This is to be expected and is a sign that the nozzles are not clogged (at least not completely).

Inspect the carrier transport: Examine the area with the metal prongs that were exposed when the carrier was removed. Dab dry any areas with ink if you find any, especially near the metal prongs. If you discover any ink on the prongs, use a wet, but drip-dried cloth or towel to continuously dab the prongs until they are clean. Then dab with a dry cloth or towel. Re-inspect and ensure any lint or other debris is removed from the prongs.

Reassemble and test: Return the carrier to the transport, flip the locking lever to the downward position, return the ink cartridges, and then test your printer.

I hope this helped and that all goes well. Please click "Yes" if this has helped you at all.

Posted on Mar 30, 2014

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IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution
Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.

Posted on Feb 03, 2009

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First of all, your printer is "NOT" the worst model ever made, every printer that hp (as you probably noted I used small letters hp because I think hp is a small worm of a co.) makes is a problem waiting to happen. The worst of it all is that the don't care about there customers. I have a almost $300.00
photosmart that is a few months out of warranty, even though it stayed new in the box for over 6 months because of a heart attack I had. I ran out of two of the colored Inks, but continued to use the printer for word documents only till shortly after, the printer said it was unable to print till the two empty colour cart. were replaced. I continued printing all other items on my up stairs computer. About a month later, I purchased the cart. needed, installed them in the photosmart,(which I think is a oxymoron) and the printer came up with,"Ink System Has Failed" Error code oxc18a0306.
I know this is getting long winded, but it's the only way to get my point across fully. I contacted hp and after over 40 min. they told me that the error code was fatal and could not be fixed!!!!! They said It was out of warranty and would not be replaced for any amount of money besides paying full price for a replacement. ( Ya Like I Would Buy Another hp product). I have since then had the printer checked out and a small pc board with, a valve or sensor for all the ink supplies is not letting the yellow ink out of the pump to the print head. I contacted again, like a fool, hp and was on the phone for another 52.min. till they told me that part was not available..... End of story
P.S.
I hope this story gets out to every person that had, or has a hp product and
had a problem that was not resolved by hp, besides telling the customer they will fix the problem by selling to you ,at full price another printer.....
I'm All For Boycotting hp!
P.P.S.
I hope this gets back to hp
Ron Trovato (702) 633-4298 rtrovato@embarqmail.com

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