Question about NorStar M7310 Corded Phone

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I used feature 983 to delete a few old mailboxes. Once I completed that, I no longer had access to features 983 or 981, because it is now telling me that my passwords are incorrect. How do I reset these features and passwords?

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  • cmsd Sep 07, 2010

    sorry i postded incorrect info... I actually need help with programming the voice mail feature 981(not 986) programming and accessing the general admin's voicemail.



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It sounds like you've either deleted your own mailbox or reset the password to 0000 and changed the password to the administrator mailbox. To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000. 1020000 if you have 3 digit intercom numbers. Once that's done you can go into admin programming to default your password back to 0000.

Posted on Sep 02, 2010

Testimonial: "perfect consultel1.... your advise was right on the money and i didn't even have to try twice:) but now how do i set up the general voice mailbox to work with "Feature 986" all other extensions seem to be working fine. What should my service class be? "

  • 4 more comments 
  • cmsd Sep 07, 2010

    perfect consultel1.... your advise was right on the money and i didn't even have to try twice:) but now how do i set up the general voice mailbox to work with "Feature 986" all other extensions seem to be working fine. What should my service class be?

  • george  peters
    george peters Sep 07, 2010

    Feature 986 is the transfer to mailbox function. Is the problem with transferring to the generial delivery mailbox?

  • george  peters
    george peters Sep 08, 2010

    ok, to program a button for voice mail press feature *3, then the button you wish to be the open voice mail key. and press feature 981. As far as accessing the generial delivery mailbox, using the open voicemail key on the extension you programmed to recieve the generial delivery messagesshould get you there but, if you wish to access the generial delivery mailbox from any other set you can press your open mailbox key, press the OTHR soft key and enter in the generial delivery mailbox number and password (100xxxx, ok),

  • george  peters
    george peters Sep 08, 2010

    also the class of service shouldn't matter too much for the general delivery. I usually use COS 3 because it has a decent message length time and a password expiree of 90 days.

  • Jrevangelist Sep 16, 2010

    How do I find feature 985 or 983. I have Nortel networks T7316E, when I press on Voice Mail button(3rd from bottom left)it displays feature 981 and then asks me to enter password. I had reset the password to 0000 a while back(don;t remember how) and now it says mailbox locked, contact admin....Help Please!

  • elise Dec 13, 2012

    it was right on the money!!!! i was getting so frustrated and im so lucky i found ur solution... Thank you so much !!!!



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To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
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Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit

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