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My phone line is ok as i have sent and recived phone call using a plain ordinary telephone however i cant send or recive faxs. if anyone has any ideas i would be greatful

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If your fax machine has a handset pick up the handset and see if you get "dial-tone" thro the handset of the Fax machine. If you don't then you may have lost the (NCU) pcb, You should always install a fax machine on a "surge-protector" to protect both the Hydro and the Fax line. **The silly thing to check is to make sure the fax line is being plugged into the "line" plug on the back of your machine.

Posted on Sep 02, 2010

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Posted on Jan 02, 2017

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1st of all do check that the telephone line cord is plugged into the correct jack in the machine. It needs to be in the jack marked "line." not the jack marked "Tel."

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