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Logitech Cordless Keyboard

I've been having technical problems with my Dell Inspiron 1501 Laptop. Every day I get a different "blue screen of death," and programs disappear from my computer. A month ago, I spent 4 hours on the phone with Dell. It would not work with the fixes they tried, so they finally remotely reloaded my operating system and I started all over again. It worked fine for 2 days, then the blue screens appeared again. (I'm using PC-cillon anti-virus that came with the computer). Anyway, I came home from work Wednesday and found that my cordless keyboard/mouse no longer worked. I changed batteries 3 times, then discovered that my computer wanted to utilize the Install Hardward Wizard to install my cordless keyboard, but I don't know where the CD that it is asking me to use.

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  • Pamspetcare May 10, 2008

    Oops, now I don't know if you got my comment. I typed it first, then clicked on the "helpful" rating and now see this blank Comment box. Please let me know if you need me to re-send my comment...
    Thank you

  • Pamspetcare May 10, 2008

    OK, it looks like my first comment did not post, so I'll re-write this.
    My laptop is still under warranty, so if "we" can figure out the problem, I'll either send it in for repair, or hope for more fix-it solutions over the phone. But, your comment about reloading not necessarily fixing the problem, doesn't give me a lot of faith in Dell's tech support.
    I dutifully wrote down each daily blue screen error message for about 2 weeks, till I got tired of doing it. So, I'll give you some key phrases in the hopes that it might help you troubleshoot...
    "pci.sys Page_Fault_In_NonPaged_Area"
    "Run CHKDSK/F to check for hard drive corruption, then restart computer"
    "Dump of Physical Memory"
    "Page_Fault_In_Nonpaged_Area" (I get this error message frequently)
    "Stop: C0000221 Unknown Hard Error \systemroot\system32\ntdll.dll"

    Each error message has lots of numbers and datestamps; I don't no if you need these or not.....but, these are a summary of the blue screens I've been getting.
    Also, for the past week, I've been losing my sound device. Then, a day or two later, the sound device magically reappears....

  • Pamspetcare May 11, 2008

    Wow, these sound like some excellent solutions! I need to find a local friend to help me understand and implement your suggestions.
    I will get back to you with an update.
    Thank you so much for all your help!



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This could be either hardware or software related. If you could tell us what the exact blue screen is I can be more specific in my answer. The possible causes for this could be virus/malware, corrupted registry(which could be due to failing harddrive), faulty memory, or faulty motherboard.

BTW, the "reload" they did will not fix much, which is why you had the same problem within days.

Posted on May 10, 2008

  • Ian Culp
    Ian Culp May 11, 2008

    This could be either faulty ram, faulty motherboard, or corrupted drivers. Because you are having problems with more than one device (ie sound and keyboard) it is more likely the ram or motherboard.

    The first and easiest thing you can try is to download the memtest86 iso to burn to a bootable cd. This link here will automatically download it in a zipped file;

    If your bios is set to boot to cd then it will run automatically when you turn on your computer(before windows loads), otherwise you need to change the settings in the bios. If your memory turns out to be faulty, then you could easily replace your ram yourself for pretty cheap. If it's not the ram, then I would recommend sending it back to dell for diagnosis and repair.

    When I said their reload wouldn't fix much, I wasn't putting down Dells tech support. I was merely saying because they had to stay connected remotely they wouldn't have been able to reformat the drive, thus if it were a harddrive issue a fresh copy of a corrupted system file could be reloaded into a failing sector, or if it were ram the same problem would continue to occur.

    I'll be waiting for an update :-)



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