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I have the SCX-4521. When I feed paper into the top to make copies, the copies come out with a black line in the middle of the page from top to bottom. However, if I make copies by laying the page on the glass, no line appears. How can I fix this?

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Hi there,

Have look where the paper feeds into the tray at the top.

Most likely there is a piece of rubbish stuck in there, another piece of paper or some fluff or something. Blow it out and give it another try.

If this doesnt work open the lid and have a look to the far left of the plate glass. you will notice a small plate glass seperate from the main plate running parallel with the main plate. Clean this with a damp cloth and some window cleaning detergent. Sometimes correction fluid gets wiped off onto this portion which acts as the Scanning Region for documents inserted on the top feeder. This causes a "permanent" black object being scanned for copying, hence the black stripe.

Regards,
BD

Posted on Sep 02, 2010

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